NewYorkRecruiter Since 2001
the smart solution for New York jobs

Senior Programmer Analyst

Company: CSC Holdings, LLC
Location: Bethpage, NY
Posted on: March 3, 2017

Job Description:

Design, develop, and implement software, hardware, and applications

specific to Contact Center technology across the company's Customer

Service, Sales, Billing and Collections, Field Operations, Product, and

Marketing business units. Implement solutions based on defined project

plans or strategic visions to increase revenue and improve operational

efficiencies. Lead, design, develop, implement, test, and deploy

projects to fulfill short and long term technology strategies for the

Contact Center Information Systems (CCIS) department. Apply standard

SDLC processes, and will ensure that all projects delivered in

accordance with company standards. Provide project documentation and

support to transition projects to the CCIS support team. Perform design

and develop Voice IVR (front-end and backend) applications using Genesys

Composer on GVP 8.x and Java.

Requirements:

Master's degree in Computer Science, Engineering, Information Technology

or related field (willing to accept foreign education equivalent) plus 3

years of experience performing Genesys Technologies design and

development. Or, alternatively, a Bachelor's degree and 5 years of

experience as stated above.

Also requires:

1) Demonstrated Expertise (DE) performing Genesys IVR design and

implementation using Genesys Composer; 2) DE performing design,

development and implementation using Genesys tools including SIP Server,

Resource Manager, MCP Server, Genesys Administrator, Outbound Contact

Server and Speech Server; 3) DE developing Java applications to

integrate Genesys with backend platforms; 4) DE developing the

enhancements work of Genesys Interaction Works Space (IWS) using

Platform SDK; 5) DE developing Speech applications using GRXML grammar;

6) DE performing Genesys Voice Application reporting, to report on

customer and performance trends; 7) DE performing analysis of speech

systems requirements to transform them to a Voice user interface (VUI)

design; and, 8) DE interfacing with engineering teams throughout all

phases of the software development lifecycle.

Submit resume to recruit@cablevision.com and include “Job Code RN” in

the subject line.

Keywords: CSC Holdings, LLC, New York , Senior Programmer Analyst , Telecom , Bethpage, NY, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds