Contact Center Quality Auditor
Company: VirtualVocations
Location: Jackson Heights
Posted on: October 28, 2024
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Job Description:
A company is looking for a Contact Center Quality Auditor to
perform quality audits on customer interactions in an omnichannel
environment.
Key Responsibilities:
Conduct quality reviews of customer interactions and processes to
assess performance and identify improvement areas
Monitor and score omnichannel communications against established
quality assurance standards
Prepare scorecards and performance reports for contact center
representatives based on evaluations
Required Qualifications:
High School diploma or equivalent
2 years of experience in a contact center environment
1 year of experience scoring and rating customer interactions
Must be a U.S. citizen due to contractual requirements
Knowledge of Microsoft Office Suite including Word, Excel, and
PowerPoint
Keywords: VirtualVocations, New York , Contact Center Quality Auditor, Accounting, Auditing , Jackson Heights, New York
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