Sr Director, Operations, Tea Around Town, NY
Company: TopView Sightseeing
Location: New York
Posted on: March 12, 2025
Job Description:
Sr. Director, Operations - Tea Around TownTopView GroupTopView
Group, a well-established sightseeing company with over a decade of
successful operations in New York City, is currently experiencing
rapid growth on a global scale. Powered by in-house technology,
TopView Group creates one-of-a-kind experiences for everyone around
the world. Our rapidly growing portfolio of products provides a
variety of popular adventures, including hop-on hop-off bus tours
in NYC and London, special events such as Tea Around Town and North
Pole Express, sightseeing and event cruises, bike rental and tours,
walking tours, and Attraction Pass.About Tea Around TownTea Around
Town (), our recently launched product, is an elegant tea room
experience atop a double-decker bus. Since launch, Tea Around Town
has gained significant popularity and has been featured on NBC
News, Time Out, etc. Our goal is to offer world-class white glove
service consistently to customers, while catering to demanding
schedules and achieving cost efficiency. After a successful launch
in New York City, we have recently expanded the offering to
Philadelphia, Washington DC and Atlanta, and are looking to expand
to many other exciting locations.Company CultureOur company culture
thrives on fast pace, innovation, and productivity, catering to
more than one million guests annually. As we experience this
exceptional growth, we are seeking a dynamic and skilled Senior
Director of Operations to oversee all operational aspects of Tea
Around Town across all current and future locations. If you are
ready to build something big, then you are the perfect
fit!Responsibilities:
- Manage and supervise all aspects of the product execution (both
front and back of house); ensure flawless product execution and
deliver a world-class experience consistently across all
cities.
- Lead launch related activities in multiple locations to ensure
timely and successful launch in all locations.
- Be responsible for hiring, training, scheduling, managing, and
performance monitoring of all operations staff.
- Collaborate with cross-functional teams within the organization
to seamlessly execute all product changes, promotions, press
events, and new product launches; foster productive relationships
and promote inter-departmental synergy.
- Lead operational teams across all locations in their daily
execution and partner with intercompany teams to ensure smooth
operations.
- Develop procedures and processes to support rapid scalability
of the product.
- Gather and analyze customer feedback collected through various
forums to determine and implement changes to improve customer
experience.
- Actively seek new revenue generating opportunities through
redeployment/better utilization of existing resources.
- Develop, refine and ensure compliance with all SOPs across all
locations.
- Develop and manage key partner relationships with caterers, bus
yards, maintenance facilities etc.
- Establish routine quality assurance procedures, identify gaps
between the achieved product quality and anticipated product
standards, and implement corrective actions in a timely
manner.
- Analyze current operational processes, identify bottlenecks,
inefficiencies, and areas for improvement; propose and implement
process enhancements to optimize resource utilization and increase
cost efficiency.
- Maintain inventory control for consumable and non-consumable
components.
- Identify potential risks within operations and develop plans to
mitigate them; implement robust contingency plans to ensure
business continuity in the face of unexpected challenges.
- Work closely with the finance team to develop and manage
operational budgets; monitor expenditures, identify cost-saving
opportunities, and ensure financial discipline within the
operations function.
- Uphold stringent safety protocols and uncompromising food
quality standards throughout all operational processes.
- Represent the company professionally to governmental agencies,
other business entities and the community at large.Qualifications:
- Degree in an applicable discipline - preferably in engineering,
business, operations management or related field.
- 12+ years of operations management experience in a dynamic and
fast-paced consumer-oriented environment e.g. food delivery
operations, package delivery etc.
- Strong people leadership experience in hiring, managing,
motivating and performance managing teams of 100+.
- Hospitality experience preferred.
- Exceptional data analysis and presentation skills.
- Ability to establish priorities, manage workload, and respond
with a sense of urgency in a fast-paced and dynamic
environment.
- Proven ability in performing root cause analysis and presenting
logical conclusions.
- Openness to work flexible hours (including weekends) and
extended hours, as needed and be available to respond to
situations.
- Experience with various productivity, project management and
financial suites like Google Workspace, MSOffice, Monday.com,
ClickUp.com, SAP, Netsuite etc.
- Effective verbal and written communication skills.
- Experience negotiating with vendors on price, quality and
payment terms.
- Work schedule is 50+ hours a week; must be available to work
weekends and holidays.
- Work location: Midtown, NYC; valid driver's license
required.
- Willing and able to travel about 50% of the time.Benefits
- Bonus pay.
- Paid time off.
- Health insurance (medical, dental, vision).
- Pre-tax commuter benefit.
- Tour and entertainment discounts.Compensation:$150k-$175k +
performance metrics based bonus
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Keywords: TopView Sightseeing, New York , Sr Director, Operations, Tea Around Town, NY, Accounting, Auditing , New York, New York
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