Manager of Support Services & Education

Company: Metropolitan Jewish Health System
Location: New York
Posted on: March 14, 2025

Job Description:

MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.At MJHS, quality care is our mission. We are committed to creating a workforce as diverse as our community. We have a great culture; we offer great benefits that include a work/life balance and competitive rates.MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have stated that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms. Even in a non-clinical role, employees have an opportunity to make a positive impact on the quality of our health plan members' lives.

• Responsible for daily management and oversight of all supportive services for the Coordinated Care Department including the daily operations of the Support Services team, Health Risk Assessment process, Uniform Assessment System - New York (UAS -NY) processing/data input and timekeeping
• Responsible for the quality and integrity of the care management records and delivery of various covered and non-covered services
• Accountable for member experience and provision of service excellence by the teams reporting up to the Manager of the teams
• Provides oversight for employee orientation, training, and education of Support staff within the Coordinated Care team
  • Bachelor's Degree or equivalent experience
  • 3-5 years of previous management experience
  • Prior experience in a health care setting preferred
  • Familiarity with utilization management processes preferred
  • Working knowledge of Windows, Word, Excel and care management/utilization management software systems
  • Excellent customer service, oral communication, writing, and typing skills
  • Ability to demonstrate effective critical thinking and problem solving skills
  • Ability to manage and implement multiple performance enhancement projects
  • Excellent technical and database skills
  • Knowledge of Federal and State regulations, managed care regulations and concepts, and CQI methodologies
  • Ability to provide appropriate support and direction to facilitate collaborative efforts toward accomplishing Department goals and objectives
  • Ability to set priorities
  • Able to motivate for effective team building
  • Uses data to effectively oversee and improve operational efficienciesRequired
    Preferred

    Job Industries

    • Other

Keywords: Metropolitan Jewish Health System, New York , Manager of Support Services & Education, Education / Teaching , New York, New York