PROFESSIONAL SERVICES ENGINEER I
Company: JAMF Software LLC
Location: New York
Posted on: October 27, 2024
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Job Description:
At Jamf, people are at the core of everything we do. We do
what's right for our customers, our employees, our communities and
our world. We take pride in simplifying technology for tens of
thousands of customers around the globe and helping organizations
succeed with Apple.Jamf offers remote, hybrid, and in-office
positions. Work in the office, connect remote from your home, or
find the blend that works best for your role.What you'll do at
Jamf:The Professional Services Engineer I is responsible for
delivering professional services and training to customers related
to the implementation and administration of Jamfproducts and
related technologies.The primary responsibility of this position is
to gain user adoption and create customer loyalty by assisting with
the initial implementation of Jamf products and providing training
for new users. This individual delivers remote and on-site customer
services, as well as live, instructor-led training in a virtual
environment or classroom setting. This position provides first-hand
assistance to end-users, with an emphasis on users wishing to fully
utilize Jamf product features and integrationsWhat you can expect
to do in this role:Provide an efficient onboarding experience for
new users by assisting with the installation, configuration and
setup, workflow enhancements, and training of Jamf's products in
accordance with current Jamf procedures.Teach public and private
instructor-led, certified training courses to customers, partners,
and colleagues in multiple locations throughout the Americas.Assist
with the migration of data from an on-premise installation to cloud
environment as needed.Achieve an average customer and student
satisfaction score of 4.5 or higher.Maintain a proficient level of
knowledge of Jamf products, Apple products, and related
technologies as measured by certifications and Jamf training
completion.Apply troubleshooting and problem-solving skills to
ensure successful implementation and sustainability for client
environments.Build and develop effective solutions for technical
and organizational customer challenges as outlined within standard
or custom statements of work.Perform administration activities such
as timecard entry, expense reporting, and case management in
compliance with Jamf internal standards.Contribute to and maintain
departmental documentation.Provide feedback to other Jamf teams
including documenting feature requests and assisting in product
issue resolution process.Continuously expand knowledge in present
areas of responsibility (i.e., self-education, attend ongoing
educational programs, complete online training).Provide mentoring,
support, and enablement training to teammates and partners as
needed or assigned.Act as a project lead for internal projects and
departmental initiatives as assigned by management.Other duties and
special projects as assigned.#LIRemoteWhat we are looking
for:Minimum of 2 years of experience providing iOS and macOS
related technical support or training to end-users
(Required).Minimum of 2 years providing administrative support for
client management software (Required).Experience providing
administrative support for Jamf products and peripheral
technologies (Preferred).Server platform experience - Windows and
Linux (Preferred).Ability to interpret and deploy scripts written
in Bash , Python, or Swift (Preferred).Ability to adapt and solve
challenges quickly and efficiently.Excellent presentation skills in
small and large group settings to both technical and non-technical
audiences in onsite and remote environments.Ability to work
independently and as part of a team.Self-starter, energetic, and
highly motivated.Education & CertificationsBachelor's Degree or
equivalent experience (Required).Jamf's Associate, Tech and Admin
level certifications (Preferred).How we help you reach your best
potential:Named a 2024 Best Companies to Work For by U.S. NewsNamed
a 2024 Newsweek America's Greatest Workplaces for Parents &
FamiliesNamed a 2024 PEOPLE Companies That Care by PEOPLE and Great
Place To WorkNamed a 2023 Best Workplaces for Women by Great Place
to Work and Fortune MagazineWe know that big ideas can come from
anyone, so we empower everyone to make an impact. Our 90% employee
retention rate agrees!You will have the opportunity to make a real
and meaningful impact for more than 70,000 global customers with
the best Apple device management solution in the world.We put
people over profits - which is why our customers keep coming back
to us.Our volunteer time off allows employees to support and give
back to our communities.We encourage you to simply be you. We
constantly seek and value different perspectives to ensure Jamf is
a place where everyone feels comfortable and can be successful.22
of 25 world's most valuable brands rely on Jamf to do their best
work (as ranked by Forbes).Over 100,000 Jamf Nation users, the
largest online IT community in the world.#LIRemoteWhat is a
Jamf?You go above and beyond for others, are willing to help, and
support the team around you. You value and learn from different
perspectives. You are curious and resourceful, a problem-solver,
self-driven and constantly improving. You are excited to try new
things, explore new ideas, and seek new opportunities. You care
about inclusion and diversity, social responsibility, and are
someone who just wants to do the right thing. What does Jamf
do?Jamf extends the legendary Apple experience people enjoy in
their personal lives to the workplace. We believe the experience of
using a device at work or school should feel the same, and be as
secure as, using a personal device. With Jamf, IT and security
teams are able to confidently manage and protect Mac, iPad, iPhone
and Apple TV devices, easing the burden of updating, deploying and
securing the data used by their end-users. Jamf's purpose is to
simplify work by helping organizations manage and secure an Apple
experience that end-users love and organizations trust.We are
free-thinkers, can-doers and problem crushers with a passion for
helping customers empower their workforce to focus on their jobs,
not the hassles of managing technology - freeing nurses to care,
teachers to teach and businesses to thrive. We have over 2,500
employees worldwide who are encouraged to bring their whole selves
to work each and every day.Get social with us and follow the
conversation at #OneJamfJamf is committed to creating an inclusive
& supportive work environment for all candidates and employees.
Candidates with disabilities or religious beliefs are encouraged to
reach out if they need additional support or alternative options to
our recruiting processes to accommodate their disability or
religious belief. If you need an accommodation, please contact your
Recruiter or Recruiting Coordinator directly. Requests for
accommodation will be handled confidentially by Recruiting and will
not be shared with the hiring manager. Jamf is an equal opportunity
employer and does not discriminate against individuals who request
reasonable accommodation for disability or religious beliefs.Jamf
is an equal opportunity employer and does not discriminate with
regard to race, color, national origin, age, religion, disability,
gender, gender identity or expression, sexual orientation,
pregnancy, genetic information, familial status, marital status,
military status, or any other characteristics protected by federal,
state, and local applicable fair employment practices laws.Minimum
Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly
Keywords: JAMF Software LLC, New York , PROFESSIONAL SERVICES ENGINEER I, Engineering , New York, New York
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