SENIOR SALESFORCE SUPPORT ENGINEER - REMOTE

Company: RJM Technologies
Location: New York
Posted on: April 11, 2025

Job Description:

SENIOR SALESFORCE SUPPORT ENGINEER - REMOTE

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Our client is seeking a highly experienced Senior Salesforce Support Engineer to join their team on a 12-month remote contract. This role involves critical production support, Salesforce development and configuration, data migration, performance tuning, and collaboration across development, infrastructure, and offshore teams.

What You'll Do:
--- Troubleshoot production issues using Salesforce Lightning, APEX Classes, Triggers, Visualforce, Force.com IDE, Eclipse, and SOQL.
--- Identify immediate solutions for reported issues to prevent revenue loss.
--- Create knowledge base materials focused on operational efficiency and developer enablement.
--- Lead conference calls to address critical production issues and review support cases for technical accuracy.
--- Define and promote technical best practices.
--- Contribute to Salesforce data migration efforts, working closely with development and infrastructure teams to understand failure scenarios and develop proactive alerts.
--- Monitor new feature rollouts and build corresponding monitoring requirements.
--- Regularly audit alerts and dashboards for continued relevancy.
--- Develop and maintain expertise in specific areas of Salesforce functionality to assist customers effectively.
--- Perform Salesforce configuration changes, including Flow, assignment rules, approval processes, record types, dynamic layouts, apps, custom settings, mobile admin, dashboards, and reports.
--- Support Salesforce integrations and enterprise-level development environments (Git, Eclipse, CircleCI, VSCode).
--- Support and troubleshoot application server, CDN, and web server issues across environments.
--- Conduct Tier 3 eCommerce production support and Salesforce administration (Object Management, Flows, User Management, Security).
--- Monitor systems post-incident to confirm full recovery.
--- Collaborate with the performance team to test and optimize application and OMS performance.
--- Analyze and address customer service issues, especially complex challenges.
--- Monitor and resolve work requests through JIRA and ServiceNow, ensuring stakeholder satisfaction.
--- Manage daily team activities throughout the project lifecycle, including offshore coordination.
--- Provide regular updates to management and plan communications with stakeholders.
--- Share knowledge of new technologies with team members and lead cross-training initiatives.
--- Mentor and onboard new team members.

What You'll Bring:
--- 15+ years of experience in Salesforce support and engineering.
--- Strong understanding of eCommerce applications and Order Management systems.
--- Proficient in Salesforce development and troubleshooting with a deep knowledge of its components.
--- Experience with change/incident management tools like JIRA and ServiceNow.
--- Strong leadership, communication, and customer service skills.
--- Ability to multi-task, prioritize, and perform under pressure.
--- Demonstrated ability to collaborate with both technical and non-technical teams.

Bonus Points For:
--- Experience with performance testing and tuning in a high-traffic eCommerce environment.
--- Familiarity with enterprise deployment practices and continuous integration tools.
--- Prior experience leading cross-functional teams and working with offshore delivery models.

Interested?
Qualified candidates are encouraged to apply today to join a collaborative team supporting mission-critical systems in a dynamic, fast-paced environment.
Remote working/work at home options are available for this role.

Keywords: RJM Technologies, New York , SENIOR SALESFORCE SUPPORT ENGINEER - REMOTE, Engineering , New York, New York