Regional Field Manager - Bronx, Rockland, and Westchester Counties

Company: Avature
Location: New York
Posted on: February 10, 2025

Job Description:

Regional Field Manager - Bronx, Rockland, and Westchester CountiesDate: Thursday, January 23, 2025City: RemoteCountry: United StatesWorking time: Full-timeDescription & RequirementsMaximus is currently hiring a Regional Field Manager to support the New York State Office for People with Developmental Disabilities (OPWDD).Maximus conducts conflict-free assessments for adults who have intellectual and developmental disabilities on behalf of the New York State Office for People with Developmental Disabilities (OPWDD). Maximus Assessors use the Coordinated Assessment System (CAS) comprehensive assessment tool to identify the strengths, interests, and needs of these children and youth, information that assists Care Coordination Organizations (CCO) in their person-centered care planning.The Regional Field Manager oversees the work of assigned staff, ensuring assessments are completed timely with empathy and accuracy. This role collaborates with the team to meet consumer demand throughout the state. The Regional Field Manager engages the workforce and creates a learning environment.This is a fully remote position for candidates who reside in New York State.At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following:

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.Essential Duties and Responsibilities:
  • Oversee the training and professional development initiatives for direct reports under your supervision.
  • Monitor and manage the activities, schedules, productivity, and assessment outcomes of a designated team of direct reports.
  • Review real-time case assessment outcomes, particularly focusing on denials, from direct reports.
  • Gather Quality Assurance information from assigned direct reports, ensuring adherence to quality standards.
  • Disseminate policy and protocol changes, overseeing their implementation within the team.
  • Lead and facilitate regular team meetings, serving as the primary contact for the assigned work unit.
  • Perform random post-assessment audits and conduct visits to ensure and enhance customer satisfaction.
  • Attend fair hearing cases as required, providing necessary representation or support.
  • Promote the project's image and objectives through public speaking engagements and relevant professional presentations.
  • Oversee a team of up to 20 CAS assessors.
  • Review and approve CAS Assessments, ensuring that all assessments are closed out within the proper timeframe.
  • Provide engagement activities and timely feedback, corrective coaching and/or other supports needed for the ongoing and efficient operation of the project.
  • Provide direction and oversee the duties of the Assessors as outlined in Panviva.
  • Communicate the performance expectations and outcome results to each Assessor and the team.
  • Ensure that daily and weekly assignments are completed within the appropriate time. Assessors will be monitored to continue to make outreach efforts to the individual/caregiver/primary support in effort to schedule and complete the CAS assessment process.
  • Actively seek opportunities to enhance quality.
  • Evaluate existing processes and identify opportunities for improvement.
  • Continuously monitor, refine, and optimize workflow and processes to enhance overall effectiveness (efficiency, productivity, and quality).
  • Plan, organize, and direct the activities of assigned staff to ensure compliance to contract requirements and operational goals; oversee work processes, make revisions, and develop protocols, as necessary.
  • Provide direct supervision to team members, including setting goals, monitoring performance, training, and evaluating results.
  • Serve as a resource to staff by managing and resolving departmental escalated issues and providing policy and procedure clarification and support.
  • Foster an entrepreneurial work environment by hiring top talent and promoting a culture of collaboration, accountability, and measurability.
  • Foster a culture of continuous learning and quality improvement.
  • Define, measure, and monitor departmental performance as defined in the Quality Management Plan and Scope of Work.
  • Maintain primary responsibility for meeting deadlines, providing high quality services, resolving issues, and achieving end-results that meet the customer demands and expectations.
  • Other duties and tasks as required by management.Minimum Qualifications:
    • Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
    • 5 years of experience supervising/managing staff in a directly related setting.
    • 2 years direct working experience with the developmentally disabled population.
    • Experience working in community settings involving health and human services.
    • Demonstrated ability to manage and motivate employees.
    • Excellent organizational and interpersonal skills.
    • Ability to work in a dynamic and changing environment.
    • Ability to work independently with minimal supervision while adhering to professional code of ethics, performance expectations, and all policies and procedures.
    • Capacity to foster and maintain a positive and productive work environment.
    • Knowledge of Microsoft Office Products (MS Word, Excel, PowerPoint).
    • Highly developed written and oral communication skills.
    • Must reside in New York State and be able to travel to the Bronx, Rockland and Westchester counties.Preferred Experience:
      • Master's Degree.
      • Knowledge or expertise related to the CAS Assessment Project.
      • Proficient in MS Excel.Home Office Requirements:
        • Maximus provides company-issued computer equipment.
        • Reliable high-speed internet service.
        • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
        • Minimum 5 Mpbs upload speeds.EEO Statement:Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay Transparency:Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
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Keywords: Avature, New York , Regional Field Manager - Bronx, Rockland, and Westchester Counties, Executive , New York, New York