Director of Member Services

Company: VirtualVocations
Location: Jackson Heights
Posted on: February 14, 2025

Job Description:

A company is looking for a Director of Member Services.
Key Responsibilities:

Design, hire, and lead a high-performing member services team
Ensure a seamless experience for members from order to exam completion
Implement technology and analytics to optimize workflows and enhance performance

Required Qualifications:

7+ years in member services and/or operations, ideally in digital health
Experience scaling member operations in a high-growth environment
Strong analytical skills to measure and optimize performance
Ability to collaborate across clinical, operations, product, and engineering teams
Familiarity with CRM, chatbots, AI-driven support tools, and workflow automation

Keywords: VirtualVocations, New York , Director of Member Services, Executive , Jackson Heights, New York

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