Veterans Preferred - Seasonal Housekeeping Manager
Company: Hyatt
Location: New York
Posted on: March 1, 2025
Job Description:
Military Veterans are Encouraged to Apply. -At Hyatt, we believe
our guests select Hyatt because of our caring and attentive
associates who are focused on providing efficient service and
meaningful experiences.
The Housekeeping Manager is responsible for assisting in the
oversight of the entire housekeeping area, to include public areas
and night cleaning. This requires a solid understanding of
housekeeping and guest supplies and pars and will assure all safety
and security policies and procedures are followed. Experience with
turndown service, special needs of VIP Guests, foreign dignitaries,
etc. is helpful. These responsibilities may also include staff
training, development and scheduling. The Housekeeping Manager will
promote an atmosphere that insures customer and associate
satisfaction. This position reports directly to the Director of
Housekeeping and requires a strong attention to detail and the
ability to effectively deal with guests, other departments and team
members.
Hyatt associates work in an environment that demands exceptional
performance yet reaps great rewards. Whether it's career
opportunities, job enrichment or a supportive work environment, if
you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt
Touch.
Qualifications:
Essential Job Functions:
- Communicates with guest concerning request, inquiries, and
information by responding promptly and efficiently to inquiries,
request & Complaints using Guest Service Skills. Exhibiting
hospitality while striving to exceed Guest expectations.
- Resolves difficult or unusual problems arising with Guests,
while maintaining good Guest relationships, demonstrating
outstanding hospitality through the corrective action taken.
- Verify room status on AM and PM report; report discrepant
rooms; prioritize and update status of check-out rooms.
- Distribute assignment sheets, room keys and beepers to
designated staff. Maintain accurate records of assignments for
security.
- Communicate additions or changes to the assignment sheets as
they arise throughout the shift.
- Inspect supply levels, cleanliness and organization of floor
closets and assign staff to rectify situation.
- Check room attendant's closet for proper supplies, neatness,
cleanliness or mechanical problems.
- Insures that the linen carts are neat and well organized.
- Inspect rooms cleaned by assigned room attendants using
designated checklist to ensure rooms are up to hotel standards and
follow up with necessary corrections.
- Check vacant rooms, verify status and update status of
discrepant rooms throughout shift as well as check DNR rooms for
status.
- "Mark" dirty sheets of randomly selected assigned rooms and
follow up to ensure attendants have changed sheets. Council when
necessary.
- Inspect public areas, restrooms, meeting and office space for
cleanliness utilizing designated checklist.
- Complete work orders for maintenance repairs and submit to
housekeeping. Contact engineering directly for urgent repairs.
- Accommodate guest requests for housekeeping items or additional
supplies expediently and courteously. Follow up on delivery and
return of all such items.
- Monitor and handle guest complaints to ensure guest
satisfaction.
- Provide feedback on staff performance to manager as well as
report any disciplinary problems.
- Document pertinent information in departmental log book.
- Complete all paperwork and closing duties before leaving.
Review status of assignments and any follow-up action
necessary.
- Check PM reports for accuracy and completeness. Complete night
counts in accordance with departmental standards.
- Successful completion of the training/certification
process.
- Assist in other areas of Housekeeping as assigned as well as
attend designated meetings.
- Stock housekeeping supplies.
- Assigns special assignments as directed by the Director of
Housekeeping
- Assists in the cleaning of guest rooms when necessary.
- Share responsibilities with other Housekeeping Managers on
payroll, scheduling, recruitment, performance management,
purchasing/inventory and mini-bar management.
- Maintains close coordination, communication, and interaction
with the Front Office and other departments.
- Support Commune Hotels & Resorts core values and mission
statement.
- Assists in maintaining a highly motivated and trained staff
that continually strives for excellence, in service and
cleanliness.
Desirable:
- NYC union experience.
- Minimum 3 years of previous experience as Housekeeping
Manager/Supervisor in a luxury NYC hotel.
- Guest relations training.
- Additional language skills.
Essential Physical Abilities:
- Endure various physical movements throughout the work areas,
such as reaching, extending arms over head, bending and
stooping.
- Ability to lift, bend, stoop, push or pull heavy loads.
Requires lifting bundles of linen weighing up to 50 lbs.
- Ability to push or pull a vacuum and wheeled carts weighing up
to 80 lbs.
- Flexible work schedule
Keywords: Hyatt, New York , Veterans Preferred - Seasonal Housekeeping Manager, Executive , New York, New York
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