Head of Alliance Management (NYC or Redwood City)

Company: Tempus, Inc.
Location: New York
Posted on: March 8, 2025

Job Description:

Passionate about precision medicine and advancing the healthcare industry?Technology has had limited impact in healthcare. With recent advancements in AI, that's about to fundamentally change. Tempus is a healthcare company at the forefront of that change.Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians. Our data empowers researchers to better characterize and understand disease, and to drive better outcomes through precise, individualized care.We built Tempus to collect, structure, and organize data from disparate sources to power innovation and discovery. And now, we're looking for a Head of Alliance Management to join our rapidly growing Data business. This role will be responsible for leading our customer-facing Alliance Management team and ensuring our pharmaceutical and biotech customers get the most out of our products.Head of Alliance ManagementWe're looking for a strategic leader to build and scale our Alliance Management team - including mentoring and developing the Alliance Management team, building a strong operational foundation, proactively solving challenges in high-stakes customer engagements, and scaling best practices to enhance partnership success. The ideal candidate has a proven track record of managing and growing high-performing customer-facing teams, excels in executive communication, and can navigate complex cross-functional relationships, internally and externally, with a strong mix of technical and commercial acumen.Responsibilities

• Leadership & Team Development

• Lead and develop a high-performing Alliance Management team, fostering skill development, career growth, and strategic impact
• Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges and strengthening relationships
• Develop and maintain a playbook that standardizes best practices to accelerate onboarding, ensure consistent execution, and improve team effectiveness
• Customer Success & Relationship Management
  • Define and monitor customer health metrics to identify risks, drive retention, and uncover growth opportunities for upselling and cross-selling
  • Lead customer feedback efforts to gather insights, identify pain points, and ensure a structured approach to improving customer value and experience
  • Strategic & Operational Execution
    • Establish and refine scalable processes, tools, and KPIs to drive operational excellence
    • Support data-driven go-forward strategies by analyzing customer trends, behaviors, and market dynamics
    • Collaborate cross-functionally with product, scientific, and commercial teams to enhance customer experience and streamline operations
    • Support product launches, including developing resources (e.g., decks, templates, scripts) and roll-out plans to ensure seamless execution and adoptionQualifications
    • 10+ years of experience in go-to-market, strategy, operations, or consulting roles, with at least 2-3 years leading a team
    • Entrepreneurial mindset and willingness to take initiative to get things done
    • Excellent verbal and written communication skills, capable of engaging with customers and internal stakeholders at all levels
    • Strong analytical and financial acumen, with ability to draw insights and lead data-driven decisions
    • Expertise in navigating within ambiguous situations, with high levels of autonomy
    • Proven track record of delivering customer and business outcomes in a fast-growing environment
    • Bachelor's degree in a Science or Business discipline; Advanced degree (MBA, MD, PhD, or Healthcare certification) preferred
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Keywords: Tempus, Inc., New York , Head of Alliance Management (NYC or Redwood City), Executive , New York, New York