Chief Product Officer, Consumer Business, Optum Financial
Company: UnitedHealth Group
Location: New York
Posted on: March 8, 2025
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.Combine two of the fastest-growing
fields on the planet with a culture of performance, collaboration
and opportunity and this is what you get: leading edge technology
in an industry that's improving the healthcare experience for
millions of consumers. Here, innovation isn't about another gadget,
it's about delivering value added solutions and great customer
experiences.Against a backdrop of increasing competition, possible
regulatory intervention, technology modernization and shifting
consumer expectations, it is critical that Optum Financial upgrade
our product and customer experience capabilities to provide
best-in-class experience for all consumers we serve. This involves
creating a frictionless consumer experience integrating disparate
experiences across Optum Financial's Employer, Payer, and Direct to
Consumer businesses.The Chief Product Officer, Consumer Business,
Optum Financial will lead the overall product development, delivery
and platform team to bring to market best in class financial
services and payments products both for offline and digital
consumer experiences. This role will entail:
- Building a world class Product function by bringing together
existing product teams across multiple lines of business & building
out all core functions around product design, UI/UX, testing,
etc.
- Partnering with line of business leaders to define and deliver
an optimized product roadmap for 2025+ and manage $50MM+ in capital
investments associated with build and delivery; this leader will
work across Optum Financial and UHG to ensure the business case and
the return on investment is being validated at the Optum Financial
level.
- Working closely with lines of business to define future product
strategies and constructs; provide market leading views on
disruptive and competitive product capabilities and development
approaches.
- Partnering closely with Technology, Operations and Optum
Digital team to define and address product development
requirements.
- Accountability for delivering seamless product experiences to
market and ongoing management of product performance from an
operational and capability standpoint; partner with line of
business leaders on customer and financial product performance.The
successful candidate must be passionate about driving innovation
and exceptional at working in a fast-paced environment, displaying
stellar executive presence with senior level executives.You'll
enjoy the flexibility to telecommute* from anywhere within the U.S.
as you take on some tough challenges.Responsibilities:
- Developing and championing a product vision and strategy that
is aligned with the Consumer business strategy, as well as the
long-range plan for Optum Financial.
- Ensuring that the roadmap delivers great business value and
technology outcomes, in addition to continually improving the
omni-channel consumer experience.
- Establishes a shared product, solution, or service vision
across Consumer by building consensus on priorities leading to
product execution, and ensuring that the product, solution, or
service is aligned with Optum Financial's brand, strategic and
competitive position, and other related/interfaced product,
solution, or service.
- Making product decisions based on data, metrics and most
importantly, the various consumers involved to create new
experiences that delight.
- Defining and influencing product designs and overall user
experience.
- Collaborate with technology teams to deliver high-velocity
features using agile methodologies.
- Aligning with key business stakeholders to develop and champion
a product vision and strategy that is aligned to business
goals.
- Making product decisions based on data, metrics and most
importantly, consumer research.
- Serves as an Executive partner to senior leaders across Optum
Financial, Optum, UHG, external partners, and clients to engage in
designing new transformational products/businesses.
- Leading the way in creating new experiences that delight our
consumers and maximize self-service through digital adoption.
- Designing and implementing a cohesive and seamless digital
consumer experience.
- Leading a team of product managers, business and project
managers.
- Collaborating with engineering partners, design teams and
internal systems owners.
- Fostering a true team spirit and a highly collaborative
environment.
- Ensuring the creation of lean and scalable features with clear
intent at high velocity, while understanding how to optimize cycle
times for rapid go-to-market.
- Provide exceptional people leadership with a focus on engaging,
developing, and retaining key talent, as well as attracting top
talent into the organization.Required Qualifications:
- 15+ years of senior leadership level experience with building a
product development and delivery function for a financial service
business.
- Solid focus on customer as north star and delivering value
added solutions and great customer experiences.
- Demonstrated success leading large-scale multi-channel digital
product organizations.
- Proven ability to analyze complex market opportunities and
develop creative solutions to a wide variety of unique market
problems.
- Demonstrated track-record of active collaboration, engagement,
oversight, and strategy development of key growth
opportunities.
- Ability to liaison with business, technology and operations
partners; comfortable in a matrixed environment.
- Seasoned team leader, proven ability to lead and motivate a
team of product and technology professionals to deliver high
quality experiences in a fast-paced and rapidly growing
environment.
- Track record of driving strategic and operational planning to
achieve business goals by fostering innovation in digital
platforms, prioritizing business initiatives, and coordinating the
evaluation, deployment and management of current and future digital
applications.
- History of navigating large complex organizations and bringing
together cross functional teams.
- Demonstrated ability to foster relationships that build a high
degree of collaboration across all levels and areas of an
organization.
- A demonstrated record of acting as an innovative thought leader
and business partner to executives across multiple business
units.
- Has functioned as the organization's authority and established
expert to develop solutions based on an understanding of the
business environment, competitive landscape, and objectives.
- Experience motivating, developing, coaching, and guiding direct
and indirect staff in a matrixed organization through change across
multiple geographies.
- Curious and hands-on leadership style that ensures a team
understands the vision and is motivated to deliver.Preferred
Qualifications:
- MBA or Master's degree.
- Located in New York, NY or Eden Prairie, MN.*All employees
working remotely will be required to adhere to UnitedHealth Group's
Telecommuter Policy.The salary range for this role is $250,000 to
$350,000 annually based on full-time employment. Pay is based on
several factors including but not limited to local labor markets,
education, work experience, certifications, etc. UnitedHealth Group
complies with all minimum wage laws as applicable. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of
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Keywords: UnitedHealth Group, New York , Chief Product Officer, Consumer Business, Optum Financial, Executive , New York, New York
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