MANAGER INTERPRETING SERVICES & CUST SVC

Company: Montefiore Health System
Location: New York
Posted on: March 12, 2025

Job Description:

Select how often (in days) to receive an alert:MANAGER INTERPRETING SERVICES & CUST SVCBRONX, NY, USSUMMARY OF POSITION:The Interpreting Services and Customer Service manager has the overall responsibility to manage the day-to-day operations of the Interpreting Services department. Position objective is to ensure access to the hospital's interpreting services and reasonable accommodation for all patients who require language assistance. Daily administrative activities include the preparation and management of interpreting services schedule, tracking of budget and expenses, hiring, training, performance appraisals and scheduling of staff, timekeeping and payroll. Ensure adequate departmental staffing, accurate processing of Payroll and maintenance of departmental budget. This position is also responsible for the management of multiple projects that meet major corporate priorities and span services and organizational units. In addition, position will provide support to Customer Service Department and will assume operational coverage in the absence of the Assistant Director and Director.EDUCATION AND REQUIREMENT:Bachelor's degree is required.Five years of supervisory experience and/or a combination of work experience and education.This position also requires round-the-clock commitment to ensure all operations are performing at expected standards.Excellent communication, management, interpersonal and leadership skills required.Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence.Proficient in EPIC required.Department: Customer ServiceBargaining Unit: Non UnionCampus: MOSESEmployment Status: Regular Full-TimeAddress: 3300 Rochambeau Avenue, BronxShift: DayScheduled Hours: 9 AM-5:30 PMReq ID: 224070Salary Range/Pay Rate: $65,508.00 - $87,344.01For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.Mission:To heal, to teach, to discover and to advance the health of the communities we serve.Vision:To be a premier academic medical center that transforms health and enriches lives.Values:Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:
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Keywords: Montefiore Health System, New York , MANAGER INTERPRETING SERVICES & CUST SVC, Executive , New York, New York