Director, Platform Engineering New York

Company: Tbwa Chiat/Day Inc
Location: New York
Posted on: March 24, 2025

Job Description:

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove's phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove's platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments.Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We're talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us - we work together and play together.Prove has big plans, and we're excited about the future. If this sounds like the place for you - come join our team!Title: Director of Platform EngineeringDepartment:TechnologyReports To: VP of Platform EngineeringFLSA Status:ExemptAbout the roleWe're seeking a Director of Platform Engineering to lead our talented teams. Reporting to the VP of Platform Engineering and with several engineering managers reporting to you, in this role you'll be the driving force behind the design, implementation, and maintenance of our cloud infrastructure and services. You'll collaborate closely with senior business and engineering leaders to ensure our cloud operations align seamlessly with business objectives, delivering scalable and reliable solutions that empower our growth.Key focus areas

• Internal Developer Platform: Build internal platform services to empower developers to self-service their infrastructure and platform needs.
• Reliability: Lead the team to achieve an internal SLO of 99.999% - yes, that's five nines!
• Incident Management and Response: Establish clear and efficient processes, train Incident Commanders and responders and roll-out the process across the company.
• Observability 2.0: Implement a company-wide standard based on OpenTelemetry.About you
  • Technical Leadership: You performed engineering roles at a senior level earlier in your career and you understand the challenges of designing, building and running efficient and scalable applications in production. As such, you're capable of providing technical guidance and mentorship and helping the team make technical decisions.
  • People-Centric Management: At some point in your career you went onto the management path, you found it fascinating and now you are really passionate about fostering growth and success in others. This is the key requirement about this role: Your primary mission is to develop your people. You have a proven track record of leading and managing technical teams, including other managers.
  • Process-Driven: At this point in our journey the team needs clarity and repeatability of operations. You excel at creating, writing and implementing repeatable processes, ensuring clarity and efficiency across the team and stakeholders.
  • Visionary: You have a clear vision for the future of Platform Engineering, grounded in a deep understanding of SRE, production engineering, cloud native architectures and modern observability practices.Responsibilities
    • Lead, inspire, and mentor Platform Engineering managers, fostering a culture of innovation and continuous improvement.
    • Set clear goals, hire and develop top talent, and cultivate a high-performing team.
    • Define and execute the platform engineering strategy, aligning it with business objectives.
    • Champion Platform Engineering best practices, driving automation and DevOps principles.
    • Platform Development & Operations:
    • Oversee the design, development, and operation of the platform, ensuring it meets the needs of customers and internal teams.
    • Evolve the platform architecture to ensure scalability, resilience, and adaptability.
    • Implement robust monitoring and alerting systems for proactive issue identification.
    • Establish and maintain service level objectives (SLOs).
    • Partner with product, engineering, and other stakeholders to understand and translate their needs into platform capabilities and platform interfaces.
    • Collaborate with security and compliance teams to ensure adherence to standards.
    • Communicate effectively with technical and non-technical audiences, showcasing the platform's value.
    • Stay at the forefront of emerging technologies in platform engineering and cloud computing.
    • Evaluate and integrate new technologies that enhance platform capabilities.
    • Foster a culture of experimentation and learning.Qualifications
      • Bachelor's degree in Computer Science, Engineering, or equivalent experience.
      • 5+ years of senior-level experience as a Software Engineer, SRE, Platform Engineer, or similar role.
      • 5+ years of experience leading and managing technical teams, some experience managing other managers.
      • Experience running SaaS products in cloud environments (AWS preferred).
      • Experience with Kubernetes, Terraform, GitOps configuration management (ArgoCD and Argo rollouts), modern CICD pipelines etc.
      • Programming skills (Go, Java, or similar) for code review and guidance.
      • Distributed systems design skills and understanding of architecture patterns.
      • Deep understanding of observability practices and tools, including OpenTelemetry.
      • Experience with database technologies (MySQL, PostgreSQL, DynamoDB, MongoDB) as well as Kafka, Redis, Airflow, Apache Flink, etc.
      • Strong understanding of cloud architecture and best practices in security, performance, reliability, cost efficiency etc.
      • Excellent communication and leadership skills.
      • Experience with agile development methodologies.This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate's capabilities and changing business conditions.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *LinkedIn ProfileWebsiteAre you currently eligible to work in the United States of America? *YesNoDo you now or in the future require visa sponsorship to continue working in the United States? *YesNoWhat US city and state are you located in? *
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Keywords: Tbwa Chiat/Day Inc, New York , Director, Platform Engineering New York, Executive , New York, New York