Senior Technical Product Manager

Company: ByHeart
Location: New York
Posted on: March 29, 2025

Job Description:

Role Description:ByHeart is seeking a Senior Technical Product Manager (TPM), Retention to join our team as we deliver on our promise to give parents peace of mind in feeding. As an advocate for our customers, you'll collaborate cross-functionally to define, build, and launch new digital features that deliver subscription flexibility and personalized education to parents. The ideal candidate blends a rigorous, data-driven approach with a growth mindset while embodying our commitment to innovation and continuous improvement.
Reports To: Senior Director, E-Commerce & Digital ProductLocation: Hybrid, New York, NYStart Date: ASAPWhat You'll Do

• Design and Refine Prioritization Frameworks: Develop and refine frameworks for product features, balancing estimated business impact with technical complexity to drive long-term LTV growth and reduce churn.
• Collaborate on Strategic Vision: Work with the Retention and Acquisition teams to define and execute the overall strategic vision for customer retention.
• Subscription Architecture Subject Matter Expert: Gain a deep understanding of our subscription platform's architecture and serve as technical SME. While experience with tools like OrderGroove and Shopify is valued, expertise in similar subscription stacks is also recognized.
• Analyze and Iterate: Analyze customer feedback, product data, and market benchmarks to identify opportunities for improving subscription engagement and retention, employing hypothesis-driven experimentation to iterate quickly and effectively.
• Define and Monitor KPIs: Establish and track key performance indicators (KPIs) such as LTV, churn rates, and engagement metrics, and communicate actionable insights to stakeholders to guide strategic product enhancements.
• Industry Leader: Track emerging trends, competitive strategies, and technological advancements in subscription tools and technology to refine product offerings, improve customer experience, and sustain our competitive differentiation.
• Collaborate with Partners: Work closely with external vendors and agency partners to deliver on our retention goals through our digital product initiatives.Who You Are
  • You bring 5+ years of experience in digital product management or a related field.
  • You hold a Bachelor's degree in Business, Computer Science, Engineering, or a related discipline.
  • You have demonstrated success in conceptualizing, developing, and scaling product features that drive measurable improvements in customer engagement and business performance.
  • You have a proven ability to craft and execute a product strategy that effectively balances long-term vision with agile, short-term experimentation.
  • You are an analytical thinker who leverages both qualitative and quantitative data to drive product decisions, with hands-on experience in A/B testing, user research, and analytics tools such as Convert, Optimizely, Amplitude, or Google Analytics.
  • You excel as a cross-functional collaborator, translating business needs into technical requirements and working effectively with design, development, creative, and operational teams.The minimum annual salary for this position is $135,000 and the maximum is $150,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company's equity program, plus our robust medical, dental, vision, retirement, and other benefits.
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Keywords: ByHeart, New York , Senior Technical Product Manager, Executive , New York, New York