PQI INCIDENT MANAGER

Company: SCO Family of Services
Location: New York
Posted on: March 29, 2025

Job Description:

• Assist program staff in ensuring adherence to federal, state, and local regulations and accreditation standards.
• Support the preparation of Annual Action Plans and quarterly reports aligned with long-term strategic goals.
• Assist with program reaccreditation preparation (Council on Accreditation and Praesidium).Quality Monitoring & Improvement:
  • Conduct Case Record Reviews, analyze trends, and collaborate with staff to implement improvements.
  • Aggregate and analyze incident, accident, and grievance data to generate Consumer Safety Reports.
  • Organize and facilitate Program Incident Review Committee (PIRC) meetings.
  • Track and analyze Outcome Measures and performance metrics to identify trends and opportunities for improvement.
  • Develop and implement data collection and analysis systems for program demographics, safety incidents, and service evaluations.
  • Assist with corrective action planning, including policy development, staff training, and system enhancements.
  • Conduct and analyze Customer Satisfaction Surveys, ensuring feedback is utilized for continuous improvement.
  • Participate in Quality Team Meetings, present reports, and provide recommendations to staff.
  • Ensure compliance with agency Quality Improvement Manual requirements.
  • Assist in updating the Program Manual with new regulations and protocols.Other Duties:
    • Complete all mandatory and assigned training.
    • Perform additional quality improvement tasks as needed.QUALIFICATIONS:
      • Education: Bachelor's degree required; Master's degree preferred in Human Services, Social Work, Healthcare Administration, Public Administration, or a related field.
      • Experience:
        • Minimum one year in quality improvement, program evaluation, or administration in a nonprofit setting preferred.
        • Experience with audit preparation, accreditation (especially COA), Total Quality Management (TQM), and outcome measurement is desirable.
        • Technical Skills:
          • Proficiency in MS Office Suite (Word, Excel, Access) for database management, data tracking, and analysis.
          • Soft Skills:
            • Strong oral and written communication skills.
            • Ability to work collaboratively with diverse teams and stakeholders.
            • Sensitivity to cultural differences when working with staff and individuals served.Working Conditions:Hybrid role with work conducted both remotely and on-site in office and program environments.QualificationsEducationRequired:Bachelor's degree or better.Preferred:Master's degree or better in Human Services or a related field.ExperienceRequired:Minimum one year in quality improvement, program evaluation, or administration in a nonprofit setting preferred.Preferred:Experience with audit preparation, accreditation (especially COA), Total Quality Management (TQM), and outcome measurement is desirable.
              #J-18808-Ljbffr

Keywords: SCO Family of Services, New York , PQI INCIDENT MANAGER, Executive , New York, New York