Personal Training Manager

Company: Crunch Fitness
Location: New York
Posted on: April 1, 2025

Job Description:

Personal Training Manager Job Description:The primary objective of the Personal Training Manager is to actively manage and supervise our Personal Trainers, and provide managerial-level support to maximize the number of members who participate in and retain our paid Personal Training Services. This will be accomplished by managing, motivating, and properly supporting the Personal Trainers to meet and exceed both new client acquisition and existing client retention goals.The Personal Training Manager is responsible for communicating and upholding company standards, coaching, training and supervising our Personal Trainers to meet or exceed our standards, and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness, and cleanliness.Key Responsibilities:

• The Personal Training Manager must have a physical presence in the club a minimum of 5 days per week. They are the supervisor of all Personal Trainers and must respond to client needs and complaints in a timely manner, ensuring they are not absent from the location more than 2 days in a row. Work hours may vary, but the Personal Training Manager is generally expected to work approximately 40 hours a week, with additional hours during busy seasons or when the business needs improvement.
• Provide managerial-level member support. Customer complaints and service issues must be fielded, responded to, and resolved within 24 to 48 hours, aiming for same-day responses when possible.
• Actively and regularly address scheduling of Personal Trainer sessions and allocate resources to maximize sales and facilitate high customer satisfaction.
• Regularly provide support, guidance, structure, and oversight to Personal Trainers.
• Supervise Personal Trainers and monitor their performance to ensure company standards are met. Submit recommendations for changes in personnel or a Personal Trainer's status where warranted.
• Generate data and reports regarding sales, membership status, and Personal Trainers, making recommendations for meeting or exceeding sales targets to the General Manager based on observations and data.Qualifications & Skills:
• Knowledge, Skills & Abilities:
• Managerial experience
• Ability to exercise discretion without active direct supervision
• Knowledge of Personal Training techniques and program design
• Knowledge of Crunch programs (e.g., VFP, dotFit, ABC/Datatrak, Crunch U, Styku)
• Ability to adjust and operate all club equipment
• Experience in coaching/motivating groups
• Strong leadership, interpersonal & communication skills
• Friendly, enthusiastic & positive attitude
• Strong member service focus
• Professional response to requests and inquiries from guests, members, and staff
• Education Level:
• High School Diploma or GED required
• Bachelor's Degree preferred
• Current CPR certification
• Certifications:
• ACSM Certified Personal Trainer
• ACE Personal Trainer Certification
• The Cooper Institute Personal Trainer Certification
• IFPA Personal Fitness Trainer Certification
• NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
• NESTA Personal Fitness Trainer Certification
• NFPT Personal Trainer Certification
• NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist
• Experience:
• 1-2 Years as a Personal Trainer preferred
• Prior management experience in retail/hospitality industry leading 3-10 employees preferred
• Consultative sales experience preferred
• Physical Requirements:
• Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members, and the public
• Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures, lifting up to 50 pounds
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Keywords: Crunch Fitness, New York , Personal Training Manager, Executive , New York, New York