Event Services Manager

Company: Lancer Hospitality
Location: New York
Posted on: April 3, 2025

Job Description:

We are looking to add an experienced, motivated event services manager to our Constellation team in the Bronx, NY. As an event services manager, you will have the opportunity to plan, direct, and coordinate catered events. The event services manager assists in the selection of menu items, schedules catering staff, arranges for facilities or equipment, and communicates customer/client needs to the appropriate personnel, directly supporting the needs/goals of the Senior Director of Sales. Develop and maintain catering accounts and client relationships by ensuring customer satisfaction before, during, and after the event.What you'll be doing:

• Ensuring all event information in CaterXpert from the sales team is up to date and fully detailed prior to event/deadlines.
• Review event floorplans, day of supervisor packets, pack lists and rental equipment to ensure all information is current and correctly distributed.
• Responsible for communicating SCG procedures, standards and expectations to all event staff when on-site. They will be responsible for communicating all pertinent event information to the culinary and operations teams and for completing the day of supervisor packet for use on site.
• Assisting in the setup and execution of events
• Ensure that event rentals have scheduled deliveries and pickups that are convenient for specialist or venue manager
• Maintain calendar of events through Outlook and attend all necessary event meetings and conference calls.
• Communicate with sales, culinary and booking staff, as needed, to ensure understanding of menus and client needs
• Responsible for the collection and submission of all payments and deposits as it relates to contracted events. They are responsible for ensuring that these payments are on time and responsible for reviewing the weekly AR report and correcting any discrepancies and/or collecting any late payments.
• Responsible for nimble trouble shooting and determining the best judgment calls when a quick decision needs to be made.
• Managing a staff, holding them accountable for their work and disciplining as needed.
• Follow up with photographer's post event to request event photos
• Act as first point of contact for general leads and gather as much detailed information as needed
• Process event closeouts on following day of each event
• Send out nightly event reminders to internal staffWhat we're looking for:Must-haves:
  • 2 years of catering/food-beverage and/or administrative/event experience
  • Very organized
  • Able to work independently and make the right decisions for the business
  • Basic PC knowledge and comprehension (Word & Excel)
  • Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages)Nice-to-haves:
    • Bachelor's Degree in ManagementWhere you'll be working:Constellation Culinary Group at New York Botanical GardenCompensation Data$75,000-80,000/yr.
      • Medical (FT Employees)
      • Vision
      • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
      • Discount Program
      • Commuter Benefits (Parking and Transit)
      • EAP
      • 401k
      • Sick Time
      • Holiday Pay (9 paid holidays)
      • Tuition Reimbursement (FT Employees)About Constellation:From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.About Elior North America:Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.Disclaimer: This job description can be revised by management as needed.
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Keywords: Lancer Hospitality, New York , Event Services Manager, Executive , New York, New York