VP, Merchant and Provider Performance Management Solutions

Company: Disability Solutions
Location: New York
Posted on: April 12, 2025

Job Description:

Job Description:Role Summary/Purpose:The Health & Wellness VP, Provider Performance Management Solutions leader is responsible for ensuring the delivery and execution of key activities across the platform focused merchant and provider performance management life cycle in collaboration with the CD & Sales Governance Client Oversight team and cross functional teams. Specifically focused on platform engagement for the fragmented merchant space and smaller individual locations. This individual will interface with all levels and across various teams within the organization.The successful candidate for this role is a leader with strong communication skills, the ability to manage through influence, and prior experience managing cross-functional initiatives. This role will have a high level of visibility across and communicate effectively with all levels of the organization.Our Way of WorkingWe're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.Essential Responsibilities:

• Provide leadership of critical merchant and provider performance management activities impacting Health and Wellness organization.
• Leader for resolution on key identified findings connected to Client Executed L3's.
• Primary point of engagement for client teams to partner; with the Client Oversight Program's Merchant and Provider Performance Management arm -leading governance initiatives for internal customers including General Managers, Client Development Leaders, Relationship Managers and Field/Inside Sales teams and externally the client team where needed.
• Partner with the client and client teams to investigate and understand the components and -recommendations associated with their client's governance score.
• Lead engagement with commercial teams on the execution of Governance Processes - specifically focused on the new Merchant and Provider Performance management program within the [platform name] Platform
• Partner with COP Merchant and Provider Performance Management Team to understand all ongoing actions related to their clients, and coordinate communication and the sharing of final documentation with commercial teams
• Provide a formal vetting process for escalation requests from the platform, inclusive of appropriate sign offs and identify plan from the Merchant and Provider Performance Management play book.
• Drive analysis and platform wide special projects/enhancements as required to address findings in the governance score that are a root cause of multiple issues, trending up activities, and/or in response to escalating of score
• Establish and deploy a common project/program management process for assigned actions and tools such as detailed project plans, critical path milestone tracking, cost/budget tracking, risk management, in-take management or other collaboration tools
• Facilitate meetings to review actioning requirements and progress with respective client teams.
• Identify, manage, and partner with the client teams to formally request escalation process.
• Perform other duties or special assignments as needed.Qualifications/Requirements:
  • 5+ years' experience working in Client Development & Sales, Risk Management, Audit, or related areas
  • 5+ years' experience and expertise working in Microsoft Office Suite (Word, Excel, PowerPoint)
  • 3+ years of leading and/or supporting cross-functional initiatives
  • Ability to work a flexible scheduleDesired Characteristics:
    • Excellent verbal and written communication skills with the ability to modulate content based on audience.
    • Advanced knowledge of Client Development & Sales objectives, strategies, and processes
    • Attention to detail and follow-up skills essential
    • Deep, up-to-date knowledge of regulatory compliance in the financial services sector to drive improvements
    • Excellent communication skills-interpersonal, verbal, and written
    • Ability to influence others to achieve team goals
    • Strong compliance, audit, or control function background, with a specific understanding of internal controls
    • Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize work assignments
    • Strong business process mapping and MS Visio skills
    • Imagination and creativity in applying/adapting best practices and learnings to new problems/needs
    • Ability to work and influence within a global matrix organization
    • Self-motivated and directed
    • Excellent work ethic and ability to work well with broad and diverse global teams
    • Ability to gather, analyze, and summarize data clearly and concisely and report findings to senior managementGrade/Level: 12 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements:
      • You must be 18 years or older
      • You must have a high school diploma or equivalent
      • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
      • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
      • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. - Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. - Employees, level 8 or greater, must have at least 18 months' time in position before they can post. - All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).Legal authorization to work in the U.S. is required. - We will not sponsor individuals for employment visas, now or in the future, for this job opening. -All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. -Our Commitment:When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 -, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice:
        • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
        • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. - - Representatives are available from 8am - 5pm Monday to Friday, Central Standard TimeJob Family Group:Sales

Keywords: Disability Solutions, New York , VP, Merchant and Provider Performance Management Solutions, Executive , New York, New York