Assistant Store Manager

Company: Tbwa Chiat/Day Inc
Location: New York
Posted on: February 20, 2025

Job Description:

Why PLS? Because You Deserve Better! PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.Position Overview:Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
• Analyzing financial statements and trends to increase and maximize sales.
• Marketing within the community to increase market share and store revenues.
• Resolving customer complaints for increased customer satisfaction.
• Assisting the Store Manager with managing schedule, cash, and store audits.
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members.
• Other duties as assigned.Job Requirements:
  • A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant.
  • Ability, willingness, and confidence to engage with customers.
  • Ability to develop positive relationships with customers.
  • Strong desire to exceed company initiatives and inspire excellence in a team.
  • Excellent communication and presentation skills.
  • Professional appearance and demeanor.
  • Must be honest and have integrity.
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays.
  • English fluency is required.
  • English/Spanish bilingual is a plus.Working Conditions and Physical Requirements:
    • Must be able to stand for extended periods.
    • Must be able to lift up to 15 lbs. with little assistance.
    • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
    • Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers.Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.We strive to demonstrate our Core Values in all positions at PLS:Communication --- Customer Focus --- Integrity and Trust --- Teamwork --- ResultsPLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace.For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.New York Pay Band: $20.50 - $22.50 USD
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Keywords: Tbwa Chiat/Day Inc, New York , Assistant Store Manager, Hospitality & Tourism , New York, New York