Retail Customer Experience Associate, Kings Plaza - Full Time
Company: Bloomingdale's Inc.
Location: New York
Posted on: March 1, 2025
Job Description:
Are you ready to bring your amazing self to work?At Macy's,
Inc., we're on a mission to create a brighter future with bold
representation for all. This is our Mission Every One. We know that
each person here is unique. We respect and invest in each
individual to create growth, pride, and satisfaction. If we are
able to bring our whole selves to work, it translates into a more
abundant and wider array of ideas and energy for all to benefit
from. Our success will be built on amazing colleagues, working
together.Job Summary.As a Senior Customer Experience Colleague, you
will prioritize the customer experience by selling to our customers
in the moment to service their needs. You will drive enterprise
wide cross-category selling across multiple selling platforms to
deliver sales goals, achieve sales growth, and enhance the shopping
experience by providing personalized service in all departments.
This position exemplifies the Own Your Style service model and
requires a can-do attitude that goes above and beyond with a
personable and efficient approach when servicing the customer.What
you will do
- Provide an exceptional customer experience by selling
merchandise and meeting any need our customer may have whether it's
in-store or through virtual selling.
- Assist the customer and influence the sale by making the best
product recommendations, focusing on size, fit, and style while
leveraging product knowledge and digital resources (product
descriptions, customer reviews, etc.).
- Engage and interact with customers during their in-store or
online journey to acquire and grow client relationships by
leveraging elevated outreach tools including My Client and company
social media assets.
- Effectively develop and maintain relationships with peers and
store leadership to problem solve and create the best possible
outcome for the customer. Share customer feedback daily to create a
better customer experience.
- Use Point of Sale (POS) systems, client acquisition systems,
and other store technology, including, but not limited to
computers, tablets, smart phones, work-associated apps, and social
media.
- Partner with store team, vendors, and community partners to
develop, advertise, and host virtual and in-store events to deliver
incremental sales.
- Maintain selling floor presentation following company
merchandise directives and ensure fitting rooms are customer-ready
by promptly clearing merchandise and returning it to the
appropriate area on the selling floor.
- Ensure receipt of new merchandise, unpack and set up new
merchandise according to visual guidelines.
- Reconfigure store fixtures to prepare new layout and visual
presentation for upcoming theme.
- Perform store opening and closing procedures, including
accessing alarm system and settling the registers.Skills You Will
Need
- Product knowledge: Good understanding of the products you are
selling and be able to give expert guidance to customers based on
their wants, features, and choices.
- Communication: Comfortable communicating with customers
virtually, via phone, and in person.
- Sales: Ability to build relationships with customers, achieve
sales goals, and participate in pre-selling and sales-boosting
events.
- Technology: Utilize point of sale technology and applications
to help in selling and fulfilling customer orders.
- Continuous Learning: Self-driven to keep up with product
knowledge and trends and stay current with all training through
Macy's educational resources.
- Interpersonal Skills: Excellent interpersonal skills, with the
ability to work effectively with colleagues at all levels and
across departments.
- Collaboration: Partnership with the total team to drive sales
and deliver the customer experience.Who you are
- Focused on upholding Macy's dedication to fulfilling ideals of
diversity, inclusion, and respect that our company aspires to
achieve, every day in every store and office, with every customer
and associate.
- Flexible availability, including days, evenings, weekends, and
holidays.
- Ability to effectively communicate and present information to
customers, peers, and all levels of management.
- Resourceful and able to adapt quickly to changing
priorities.
- At least 2 years of selling or customer experience
preferred.Essential Physical Requirements
- Position requires prolonged periods of standing/walking around
store or department.
- Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register,
and ability to process register transactions.
- Reaching, including above eye level, crouching, kneeling,
stooping, climbing ladders, and color vision.
- Lifting and moving items weighing up to 30 lbs.About Macy'sNow
is an exciting time for a Macy's career as we continue to focus on
creating exciting and memorable experiences for every Macy's
customer, whether their journey starts online or in the store. Our
opportunities in Sales, Merchandise, Operations, Customer Service,
Warehouse, Marketing, and other areas let you express your
creativity and commitment to excellence, grow your career and make
a difference to your Macy's colleagues and customers.Bring your
creativity, energy, and ideas to the Macy's team - Apply Today!
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Keywords: Bloomingdale's Inc., New York , Retail Customer Experience Associate, Kings Plaza - Full Time, Hospitality & Tourism , New York, New York
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