Client Service III Representative- Lobby Reception Concierge desk
Company: Canon U.S.A., Inc.
Location: New York
Posted on: March 14, 2025
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Job Description:
Client Service III Representative- Lobby Reception Concierge
desk
US-NY-New York
Job ID: 32860
Type: Full-Time
# of Openings: 1
Category: Field Service
NY - NY-Stifel-MS
About the Role
Advanced proficiency in site operations and procedures with strong
communication skills and the ability to receive and address client
concerns in an effective and timely manner.
Your Impact
Main Responsibilities:- Promptly informs supervisor of potential
problems or customer concerns.
- Promptly reviews and responds to management and client requests
via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure
all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks
are completed within account SLA requirements.
- Responsible for communicating and training team in changes to
workflow or procedure.
- Oversees and manages daily and monthly records on service
activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the
client for daily activity and participate in client meetings on
account activity.
- Participates in the development, preparation and presentation of
formal reporting requirements to the client.
- Point of escalation onsite to address and remediate client
concerns.
- Responsible for maintaining site procedure guide documenting
workflow processes and procedures.
- Responsibilities may include Copy/Print Production/Copy Center,
Copier Maintenance, Mail/Courier Services, Reception/Office
Services, Shipping/Receiving, Inventory Services, Warehouse, File
Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide
coverage when short-staffed.
- Site responsibility and location of coverage may change based on
client and/or division needs.
Reception/Office Services:-Responsible for performing general front
office reception duties such as greeting visitors, answering phone
calls, taking messages, scheduling conference rooms, entering data
into computer.-Responds to customer needs and requests, accepts
deliveries and sets up food and beverages for meetings.-May also be
responsible for copy/binding/copier maintenance.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires
compliance with customer policies and protocols, which may include
COVID-19 vaccination and other measures relating to COVID-19. In
accordance with applicable law, we are providing the anticipated
rate for this role: $20.54 - $28.20 hourly - HS Diploma, GED, or
equivalent experience required, plus 2 to 4 years of related
experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Good customer service and communication skills.
- Ability to work OT as needed.
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending,
walking, reaching, and pulling while performing duties.
- Ability to multitask and prioritize in order to meet
deadlines.
- Ability to work with minimal supervision.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of
consumer, business-to-business, and industrial digital imaging
solutions to the United States and to Latin America and the
Caribbean markets. With approximately $29.4 billion in global
revenue, its parent company, Canon Inc. as of 2023 has ranked in
the top-five overall in U.S. patents granted for 38 consecutive
years. Canon U.S.A. is dedicated to its Kyosei philosophy of social
and environmental responsibility. To learn more about Canon, visit
us at www.usa.canon.com and connect with us on LinkedIn at
https://www.linkedin.com/company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with
purpose and opportunity, world-class team members, and impactful
work? Driven by our mission of exceeding customer expectations with
our technologies and enriching the lives of our local communities
and staff, we are a phenomenal team working collaboratively toward
common goals. Our employees have a strong work ethic, creativity,
and a cooperative spirit. We believe in integrity, respect,
empowerment, and making a difference in the communities we serve.
There is a strong sense of pride in what we do individually and
together as a team. Join us and discover what it means to work for
a global digital imaging leader with an unparalleled reputation for
quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an
immense opportunity to make an impact and create your own rewarding
career. We demonstrate commitment to our employees by offering a
full range of rewards, including competitive compensation and
benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on
your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere
else
Based on weekly patent counts issued by United States Patent and
Trademark Office.
All referenced product names, and other marks, are trademarks of
their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
You must be legally authorized to work in the United States. The
Company will not pursue or support visa sponsorship. All applicants
must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers site
https://www.usa.canon.com/about-us/life-at-canon, we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at
https://www.usa.canon.com/about-us/life-at-canon.
#CUSA
Posting Tags
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Keywords: Canon U.S.A., Inc., New York , Client Service III Representative- Lobby Reception Concierge desk, Hospitality & Tourism , New York, New York
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