Video Game Concierge (Downtown Manhattan)

Company: A3G Holdings
Location: New York
Posted on: March 16, 2025

Job Description:

Job description

Learn more about the general tasks related to this opportunity below, as well as required skills.
Summary: This position pays $18.00 dollars an hour to be the concierge at a VIDEO GAMES lounge inside a movie theater (https://topmod.com/). Topmod Staff team members are classified based on individual Topmod lounge needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular, or full-time hourly employees whose primary responsibility is ensuring our gamers and guests receive exceptional service. Topmod Staff employees must act as a representative of Topmod in a way that is consistent with our mission statement and policies; includingRegular and consistent attendance
Handling of emergency situations when called upon to do so
Courteous, professional attitude towards gamers and viewers; and
Compliance with our company dress code.

Essential Duties and Responsibilities for each position include, but are not limited to, the following:Checking-in gamers and viewers and helping them locate their stations and seats
Advising customers on different games, including difficulty/required skill level and process for setting up accounts and logging-in
Ensuring that the correct game play is projected to the big screen/audio system
Managing crowd control
Conducting in venue inspections to monitor picture and sound quality, watch for theft, and help maintain a safe quality environment within the auditoriums
Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
Cleaning game stations as necessary every few hours and maintaining a clean gaming area environment; coordinating with Regal management on the cleaning of the viewer area and the auditorium
Assisting with opening and closing duties as assigned by management

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE
Knowledge and love of video games and gaming is a MUST. First and foremost, Topmod staff must love games and be excited to help our customers enjoy gaming. We expect our employees to have a courteous, professional demeanor and be able to assist players of all ages with logging in, setting up accounts, selecting games and enjoying the experience.
Language Ability: Possess good public speaking, listen effectively and respond clearly and directly.
Reasoning Ability: Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Personal Skills: Possess excellent communication skills with customers, including younger and newer gamers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

QUALIFICATIONS

Behaviors
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Financial: Inspired to perform well by monetary reimbursement
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Keywords: A3G Holdings, New York , Video Game Concierge (Downtown Manhattan), Hospitality & Tourism , New York, New York