Workplace Experience Concierge - NYC
Company: CBRE
Location: New York
Posted on: April 6, 2025
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Job Description:
Workplace Experience Concierge - NYC
Job ID
213714
Posted
01-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
New York City - New York - United States of America
About the Role:
As a CBRE Concierge, you will assist guests, customers, and tenants
with business and personal needs. This includes, making
reservations, scheduling transportation services, and providing
recommendations on local attractions.
This job I spart of the workplace experience function. They are
responsible for providing world-class customer service to the
clients and visitors of a designated building.
What You'll Do:
--- Be the first point of contact for all those entering the
facility. Greet them with a friendly and welcoming demeanor.
--- Provide an escort to clients and guests.
--- Record and log service requests and track the statuses. Provide
administrative aid to management as needed.
--- Monitor the centralized DBC Concierge Inbox for email inquiries
that require responses or action pertaining to the floor being
covered.
--- Respond to all inquiries within a timely manner (
--- Arrange and confirm RA services on behalf of the requestors.
Respond to requests within a timely manner.
--- Deliver world-class customer service to all individuals in the
facility.
--- Assist in reserving meeting space (Non MPR) or coordinating
catering and visitor services for DB employees and clients.
--- Build and maintain a playbook for your specific floor.
Information should include floorplans, reservation templates.
--- Follow property-specific security and emergency procedures.
Notify appropriate parties to ensure the safety of all individuals
in the building.
--- Conduct regular walkthroughs of recreational, conference and
common areas, identifying areas that require service support.
--- Acknowledge inquiries or complaints from clients, co-workers,
and supervisors. Provide solutions in a professional customer
service-driven manner.
--- Conduct walkthroughs of conference spaces prior to scheduled
meetings.
o Ensure that requested services are provided, and rooms are reset
upon conclusion of the meeting.
o Ensure that rooms are "client-ready", pushing in all chairs,
straightening equipment, and informing facilities of any spaces
that need to be cleaned or require maintenance.
--- Resolve complex problems and identify appropriate approaches to
existing solutions to accomplish team objectives.
--- Assist with day of event support for larger events and
conferences as directed by management.
--- Cross train across all concierge floors and the lobby to be
able to support daily operations as needed.
o Be knowledgeable of all service floors (7, 9, 10, 11, Lobby &
Switchboard), being able to pivot support as needed.
--- Propose new techniques to ensure the team is able to meet its
objectives.
--- Has a direct impact on the team objectives as well as the
objectives of related teams.
--- Ensure personal and team outcomes have a positive impact on
customer objectives.
--- Lead by example and model behaviors that are consistent with
CBRE RISE values. Guide team through the application of basic
knowledge of practices and procedures. Work to build consensus.
What You'll Need:
--- High School Diploma or GED with 5+ years of job-related
experience.
--- In-depth understanding of a range of processes, procedures,
systems, and concepts within own job function and basic knowledge
of related job functions required.
--- Requires the ability to explain complex concepts or sensitive
information.
--- Expert knowledge of Microsoft Office products. Examples include
Word, Excel, Outlook, etc.
--- Excellent organizational skills with a master-level inquisitive
mindset.
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Workplace Experience
Concierge position is $26.44 per hour and the maximum salary for
the position is $31.25 per hour. The compensation that is offered
to a successful candidate will depend on the candidate's skills,
qualifications, and experience.
Equal Employment Opportunity: CBRE has a long-standing commitment
to providing equal employment opportunity to all qualified
applicants regardless of race, color, religion, national origin,
sex, sexual orientation, gender identity, pregnancy, age,
citizenship, marital status, disability, veteran status, political
belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all
current and prospective employees and recognizes how every employee
contributes to our company's success. CBRE provides reasonable
accommodations in job application procedures for individuals with
disabilities. If you require assistance due to a disability in the
application or recruitment process, please submit a request via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Host
Host is a service line of CBRE, the world's largest commercial real
estate organization. Our mission is to increase individual
well-being, personal productivity and organizational effectiveness
through people-led, technology-enabled services. Put simply: our
goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments -
via technology, amenities, and communities that matter the most.
Host's scalable product suite includes concierge-quality services
provided by talented CBRE "hosts"; world-class customer service
training and certification; and a powerful, enterprise-grade
technology platform.
The platform, which can be tailored to specific client
requirements, features a robust mobile experience that allows users
to navigate the workplace, schedule meetings with colleagues,
reserve workspaces, use food and beverage services, and access
building and concierge services.
Find out more
Keywords: CBRE, New York , Workplace Experience Concierge - NYC, Hospitality & Tourism , New York, New York
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