Sr Technical Support Specialist/ Systems Administrator
Company: Disability Solutions
Location: New York
Posted on: October 24, 2024
Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Get to Know the Opportunity: As a Systems
Administrator, the role is whole encompassing which revolves around
systems functionality, systems implementation, systems integration,
domain connectivity, system improvement, maintain IT security, and
keeping systems up and running with minimal downtime. Please Note:
This position has been designated as a hybrid-office/remote role.
This role is required to be in the Cortlandt St. office, NYC 3 days
per week. The Contributions You'll Make: ** This position is
designated 1/2 Help Desk and 1/2 LAN Administrative Support.
- Competent in Microsoft various server services eg. Active
Directory, DNS, DHCP, GPOs
- Active Directory Roles, Print server etc.
- Competent in all Microsoft Window OS, eg. Microsoft Win 10 Win
Server 2019 and Microsoft Hyper-V, WDS imaging.
- Good understanding of Vmware 6.5/7.0.
- Competent in Microsoft Office 365/Azure.
- Administering security tools, e.g. Putty, FTP, Antivirus.
Robocopy etc etc.
- Deploying patches, system related software, updates to server,
PC's and other network devices using in house ManageEngine, Desktop
Central applications.
- Ability to manage workflow, and follow up on all helpdesk
related issues thru our ticketing system.
- Ability to ensure system hardware and software compatibility,
to have it perform according to Image and systems
specification.
- Ability to work and verbally communicate with people.
- Competent with at least one of the various types of enterprise
antivirus solution.
- Competent with at least one of the various types of enterprise
backup solutions, restore from backup which includes shadow
copy.
- Troubleshoot/resolve system issues including but not limited to
network and application configuration, infrastructure, or database
issues, interface issues, and batch program issues.
- Implement Systems related work following complete life
cycle-communicating with Teams and vendors.
- Recommend, evaluate, and troubleshoot hardware, software and
license related issues.
- Monitor System and, evaluate current systems for performance
and latency concerns.
- Troubleshoot system, which includes server, applications, PC's
and other network related equipment.
- Document processes, application instructions and other IT
related topics.
- Scripting in order to automate task.
- Manage access to network resources and services. Minimum
Knowledge & Experience:
- Windows 2019 server administration including Active Directory,
DNS, DHCP, GPO and PowerShell
- Microsoft Azure and Office 365
- Manage Engine Desktop Central and Service Desk
- Synology NAS
- Cisco switches, Ivanti Pulse Secure and ForcePoint Next Gen
Firewall, Preferred Knowledge & Experience:
- Linux OS is a plus.
- SolarWinds ARM, Orion and Network Performance Monitor is a plus
#LI-KS2 Compensation Pay Disclosure: Voya is committed to pay
that's fair and equitable, which means comparable pay for
comparable roles and responsibilities. The below annual base salary
range reflects the expected hiring range(s) for this position in
the location(s) listed. In addition to base salary, Voya offers
incentive opportunities (i.e., annual cash incentives, sales
incentives, and/or long-term incentives) based on the role to
reward the achievement of annual performance objectives. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Voya Financial is willing to pay at the time of this
posting. Actual compensation offered may vary from the posted
salary range based upon the candidate's geographic location, work
experience, education, licensure requirements and/or skill level
and will be finalized at the time of offer. Salaries for part-time
roles will be prorated based upon the agreed upon number of hours
to be regularly worked. $90,280 - $112,850 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your
lives. To us, this means thriving physically, financially, socially
and emotionally. Voya benefits are designed to help you do just
that. That's why we offer an array of plans, programs, tools and
resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching
contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement
plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid
company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more
about Critical Skills At Voya, we have identified the following
critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and
offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and
problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and
execute on our common goals.
- Business Acumen: Appreciation and understanding of the
financial services industry in order to make sound business
decisions.
- Learning Agility: Openness to new ways of thinking and
acquiring new skills to retain a competitive advantage. Learn more
about Equal Employment Opportunity Voya Financial is an
equal-opportunity employer. Voya Financial provides equal
opportunity to qualified individuals regardless of race, color,
sex, national origin, citizenship status, religion, age,
disability, veteran status, creed, marital status, sexual
orientation, gender identity, genetic information, or any other
status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As
part of this commitment, Voya will ensure that persons with
disabilities are provided reasonable accommodations. If reasonable
accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please
reference .
Keywords: Disability Solutions, New York , Sr Technical Support Specialist/ Systems Administrator, IT / Software / Systems , New York, New York
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