Technical Customer Support
Company: VirtualVocations
Location: Astoria
Posted on: February 15, 2025
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Job Description:
A company is looking for a Technical Customer Support (L1) to
ensure a seamless experience for customers by managing support
tools and handling inquiries.
Key Responsibilities
Handle 20-30+ new tickets per day in Zendesk, addressing various
customer issues
Respond to customer inquiries via Zendesk and email, providing
timely resolutions
Assist with operational tasks, including processing refunds and
supporting other needs
Required Qualifications
Commitment to continuous learning and skill development in
technical domains
Ability to distill complex technical concepts into clear
solutions
Self-directed work style with strong independent decision-making
capabilities
Passion for customer support and excellence in fast-paced
environments
Keywords: VirtualVocations, New York , Technical Customer Support, IT / Software / Systems , Astoria, New York
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