Technical Manager Infrastructure

Company: VirtualVocations
Location: Far Rockaway
Posted on: February 19, 2025

Job Description:

A company is looking for a Technical Manager Infrastructure.

Key Responsibilities:

Provide leadership for pre and post-sales services and support to clients
Manage customer retention and resolve client concerns while developing a customer contact strategy
Analyze operational processes and implement improvements in service delivery

Required Qualifications:

Bachelor's degree in computer science or related field, or equivalent experience
Minimum of five (5) years' experience with infrastructure technologies
Experience in leading small teams
Client-facing experience with contracts, SLAs, and compliance
Understanding of ITIL processes and service delivery metrics

Keywords: VirtualVocations, New York , Technical Manager Infrastructure, IT / Software / Systems , Far Rockaway, New York

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