Senior Experience Designer III, Managing Journey
Company: Verizon
Location: New York
Posted on: March 6, 2025
Job Description:
When you join VerizonYou want more out of a career. A place to
share your ideas freely - even if they're daring or different.
Where the true you can learn, grow, and thrive. At Verizon, we
power and empower how people live, work and play by connecting them
to what brings them joy. We do what we love - driving innovation,
creativity, and impact in the world. Our V Team is a community of
people who anticipate, lead, and believe that listening is where
learning begins. In crisis and in celebration, we come together -
lifting our communities and building trust in how we show up,
everywhere & always. Want in? Join the V Team Life.Verizon is one
of the world's leading providers of technology and communications
services, transforming the way we connect around the world. We're a
human network that reaches across the globe and works behind the
scenes. If you're fueled by purpose, and powered by persistence,
explore a career with us.The Verizon Value Organization is
Verizon's portfolio of prepaid brands: Verizon Prepaid, Visible,
Total Wireless, Straight Talk, Tracfone and more - serving millions
of customers through multiple channels. Our mission in the Value
Organization is to build a better connected world through
accessible, quality wireless for all. This role is within the Value
Digital/Customer Experience team, where we create and improve
digitally-led experiences for our customers, striving for reliable,
simple, exceptional world-class journeys.We are seeking a Senior
Experience Designer III to join our Managing team, where we are
iteratively designing and developing best in class experiences for
our customers. Join us to help set new standards in our category
and make our customer services management a truly reliable, simple
and exceptional. The Senior Experience Designer III will be
inspired by our design vision and accountable for quality solutions
across the whole onboarding journey. Additionally, a Senior
Designer III may be more involved with the onboarding and
recruiting experience and mentoring other designers. What you'll be
doing...
- Creating delightful, complex designs to deliver great
onboarding experiences.
- Creating and enhancing activation and support flows, making
them intuitive and friendly.
- Identifying and analyzing design problems and opportunities
within project briefs.
- Generating, exploring, refining, and documenting multiple
design solutions.
- Prioritizing solutions based on analysis and judge their
quality and context appropriateness.
- Working independently and collaboratively to solve design
problems of varying complexity.
- Articulating design decisions and communicating solutions to
stakeholders through presentations and critiques.
- Participating in design critiques, providing feedback on
designs, wireframes, and prototypes.
- Supporting and guiding team members, sharing knowledge and
recommending best practices.
- Supporting testing efforts and consulting with learning and
development on content creation.
- Proactively contributing to the design system's evolution by
proposing updates and providing feedback.
- Reviewing designs and ensuring accessibility requirements are
met.You'll need to have:
- Bachelor's degree or two or more years of work experience.
- Four or more years of relevant work experience.
- A portfolio of UX design work from pencil and whiteboard, to
wireframes and prototypes.Even better if you have one or more of
the following:
- A degree in design or related field of study.
- Extensive experience with Figma, Sketch, Adobe and/or related
design software.
- Ability to digest and translate complex technical requirements
into intuitive experiences.
- Portfolio examples of enterprise applications and payment,
profile and managing account journey samples.
- Experience with JIRA.
- Experience with Smart Sheets and/or Google Suite.
- Experience with Fortune 500 organizational environments.If
Verizon and this role sound like a fit for you, we encourage you to
apply even if you don't meet every "even better" qualification
listed above.Where you'll be workingIn this hybrid role, you'll
have a defined work location that includes work from home and a
minimum eight assigned office days per month that will be set by
your manager.Scheduled Weekly Hours40Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our
employees' differences, including race, color, religion, sex,
sexual orientation, gender identity, national origin, age,
disability, and Veteran status. At Verizon, we know that diversity
makes us stronger. We are committed to a collaborative, inclusive
environment that encourages authenticity and fosters a sense of
belonging. We strive for everyone to feel valued, connected, and
empowered to reach their potential and contribute their best. Check
out page to learn more.Our benefits are designed to help you move
forward in your career, and in areas of your life outside of
Verizon. From health and wellness benefits, short term incentives,
401(k) Savings Plan, stock incentive programs, paid time off,
parental leave, adoption assistance and tuition assistance, plus
other incentives, we've got you covered with our award-winning
total rewards package. For part-timers, your coverage will vary as
you may be eligible for some of these benefits depending on your
individual circumstances.If you are hired into a California,
Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota,
Nevada, New York, Rhode Island, Washington or Washington, D.C. work
location, the compensation range for this position is between
$107,000.00 and $199,000.00 based on a full-time schedule. The
salary will vary depending on your location and confirmed
job-related skills and experience. This is an incentive based
position with the potential to earn more. For part time roles, your
compensation will be adjusted to reflect your hours.
Required
Keywords: Verizon, New York , Senior Experience Designer III, Managing Journey, IT / Software / Systems , New York, New York
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