Technical Business Analyst III - Digital Product - Billing & Payments
Company: Northwestern Mutual Investment Services, LLC
Location: New York
Posted on: March 14, 2025
Job Description:
At Northwestern Mutual, we are strong, innovative and growing.
We invest in our people. We care and make a positive
difference.Role OverviewFrom the initial payment on an insurance
application until a payment is made to a surviving beneficiary,
money movement is central to almost every transaction we process at
Northwestern Mutual. ISA Billing & Payments is right at the heart
of it with $15B+ of revenue annually spanning more than 3.5M
billing accounts. Processing client payments with absolute high
accuracy and precision is essential to building and maintaining
trust with our clients, field and HO servicing teams.As a Technical
Business Analyst III, you will work on a talented cross-functional
team of Product Managers, Business Analysts, Engineers and Subject
Matter Experts in an agile methodology to deliver on outcomes. You
will dive deep and lead definition of business requirements for
strategic and transformational efforts impacting the Billing &
Payment capabilities. A foundation of business and technical
fundamentals should be complemented by soft-skills in building
relationships, effectively eliciting and documenting requirements,
critical problem-solving skills, and working toward shared
goals.Primary Duties & Responsibilities
- Business Expertise: Use knowledge and experience to provide
some expertise in at least one business area or domain while
working to gain a broader understanding of business and domains
surrounding the main focus. Articulate recommendations based on
analytics. Continuously expand knowledge across the enterprise to
ensure a holistic understanding of business needs.
- Current State, Future State and Gap Analysis: Independently
assess and document current state across multiple processes,
business areas and domains. Think strategically to understand
business drivers and define "target state" solutions.
- Gather Requirements: Responsible for fact-based requirement
gathering and be able to analyze across business domains.
Understand the problem state and unmet needs of the client.
- Author User Stories and/or Features: Translate requirements to
technical details to build and validate use cases and user stories
around a product. Author user stories and/or features independently
with medium complexity while participating and collaborating in
some higher complexity situations. Support and provide thoughts and
ideas throughout the development process as needs arise.
Communicate effectively with technical teams to ensure clarity and
alignment.
- Test Plan Review: Assist with coordinating and solution
delivery test plans for medium complex efforts by participating in,
and ensuring business sign-off of testing processes for medium and
large efforts.
- Project Management: Use project management skills to
successfully complete and advance work.
- Stakeholders: Articulate the features and user stories with
business stakeholders. Build and maintain relationships with
business partners and knowledge share as needed.Qualifications
- Bachelor's degree.
- 2-4 Years Prior Experience with at least 2 working in a
Business Analyst level role.
- Ability to leverage strong communication skills and
relationships to influence outcomes while navigating conflict and
decision making.
- Domain expertise via previous internships or similar roles in
the past.
- Certifications demonstrating mastery of role specific
competencies.
- Deep familiarity of agile & scrum development
environments.
- Proven experience translating product requirements into
technical requirements and work through ambiguity.
- Solves moderately complex problems; analyzes and recommends
possible solutions using experience, evaluation, judgment and
precedents.
- Ability to work in a highly matrixed organization.
- Knowledge Preferred: formal business analyst, engineering or
testing experience, knowledge of the financial services industry,
familiar with BI tools, and familiar with Agile and Scrum
framework.Compensation Range:Pay Range - Start: $69,720.00Pay Range
- End: $129,480.00Northwestern Mutual pays on a geographic-specific
salary structure and placement in the salary range for this
position will be determined by a number of factors including the
skills, education, training, credentials and experience of the
candidate; the scope, complexity as well as the cost of labor in
the market; and other conditions of employment. At Northwestern
Mutual, it is not typical for an individual to be hired at or near
the top of the range for their role and compensation decisions are
dependent on the facts and circumstances of each case.Grow your
career with a best-in-class company that puts our client's
interests at the center of all we do. Get started now!We are an
equal opportunity/affirmative action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender identity or expression, sexual
orientation, national origin, disability, age or status as a
protected veteran, or any other characteristic protected by
law.
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Keywords: Northwestern Mutual Investment Services, LLC, New York , Technical Business Analyst III - Digital Product - Billing & Payments, IT / Software / Systems , New York, New York
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