Senior UX Researcher and Tester
Company: Ariel Partners
Location: Brooklyn
Posted on: March 17, 2025
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Job Description:
NOTE: New York City (5 boroughs) and Remote. This assignment
involves field work anywhere in 5 NYC boroughs and remote. Days in
the field or remote may vary each week and will be dictated by the
project needs. Some weeks may be 5 days remote, but some may be 5
days in the field. Occasionally, the consultant will be asked to
attend team meetings at 2 MetroTech Center, Brooklyn, NY.
The following information aims to provide potential candidates with
a better understanding of the requirements for this role.
The NYC government is currently in the midst of developing MyCity,
an innovative and user-centric platform, to fulfill Mayor Adams'
commitment to NYC residents. His emphasis underscores the
importance of Expert UX team to spearhead the creation of intuitive
and functional solutions tailored to meet the diverse needs of New
Yorkers.
There is an essential requirement for a skilled Senior UX
professional with expertise in research and testing, who can delve
into user behaviors, preferences, and pain points to inform the
design and development process. This role should also leverage
AI-driven insights and automated usability analysis to rigorously
evaluate the usability and functionality of MyCity and its
integrated services.
SCOPE OF SERVICES
The Senior UX Researcher and Tester will collaborate closely with
UX Lead, Product Managers and vendors to ensure the delivery of
user-centered design recommendations, artifacts, and documentation
for MyCity. This role will encompass leading, coordinating, and
executing user research activities, as well as conducting rigorous
usability testing to validate design decisions. Additionally, the
Senior UX Researcher and Tester will actively participate in all
design and team activities, offering expertise in both UX research
and design to contribute effectively to the project's success. The
role may also collaborate and complement a UX Service Designer
during key research and testing periods.
RESPONSIBILITIES
Plan and conduct user research activities, including interviews,
surveys, usability testing, and contextual inquiry, enhanced by
automated insights synthesis and dynamic persona generation, to
gather deeper insights into user behaviors, preferences, and pain
points.
Analyze user research findings using AI-assisted tools for trend
analysis and predictive modeling to derive actionable insights and
recommendations for product improvements, prioritization, and
iteration.
Leverage web analytics to evaluate service design recommendations,
validate user research findings, and inform iterative
improvements.
Develop and maintain user personas, journey maps, and other
artifacts to communicate research insights and ensure alignment
across cross-functional teams.
Lead the creation and execution of usability testing protocols,
incorporating intelligent test scenario generation, participant
recruitment, facilitation, and automated sentiment tracking for
in-depth analysis of results.
Collaborate with UX designers to translate research findings into
design solutions, wireframes, prototypes, and comprehensive design
specifications.
Actively participate in design sprints, ideation sessions, and
design reviews, providing expertise in user research and testing to
guide decision-making and iterate on designs.
Work closely with developers to ensure the seamless implementation
of designs, providing guidance on micro-interactions, behaviors,
and user experience considerations.
Continuously monitor and evaluate the usability and effectiveness
of MyCity through ongoing user research, usability testing, and
real-time data analysis, incorporating predictive trend modeling
using futuristic AI tools to advocate for user needs and drive
iterative improvements.
TOOLS and METHODOLOGIES:
User Research and Testing:
Capable of conducting unmoderated and moderated usability testing
on online platforms.
Proficient in facilitating surveys, interviews, and contextual
inquiries for qualitative insights.
Skilled in tools for research synthesis and organizing participant
feedback.
A/B testing, Clickstream and heatmap analysis to validate user
flows.
Prototyping and Design:
Advanced proficiency in Figma for creating wireframes, prototypes,
and interactive design assets.
Experience with tools for generating and testing interactive
prototypes.
Data Analysis:
Able to utilize platforms for tracking user behavior and gathering
quantitative data, especially Google Analytics.
Proficient in data visualization tools to present research insights
effectively.
Collaborative and Agile Workflows:
Design sprints and Iterative prototyping and feedback loops.
Familiar with tools for journey mapping, co-creation workshops, and
cross-functional collaboration.
Able to manage tasks and workflows using Agile project management
tools.
Accessibility and Usability Compliance:
Competent in using platforms for conducting accessibility
evaluations and ensuring compliance with ADA and WCAG
standards.
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be
considered
8+ years of experience in UX research and testing, with a proven
track record of independently leading research initiatives and
conducting usability testing in agile environments.
Strong understanding of user research principles and methodologies,
including experience with various research techniques such as
interviews, surveys, usability testing, and contextual inquiry.
Expertise in both qualitative and quantitative research
methods.
Proficiency in planning, executing, and analyzing user research
activities, utilizing dynamic insights synthesis and automated
tools, to derive actionable insights and recommendations for
product improvements.
Ability to lead the creation and execution of usability testing
protocols, including test plan development, participant recruitment
(both remote and in-person), facilitation, and analysis of results.
Experience with various testing methodologies, such as moderated
and unmoderated remote testing.
Proficient in Figma to design wireframes and mockups, with advanced
skills in building prototypes for user testing purposes.
Proficiency in collaborating with UX designers and Product Owners
to translate research findings into design solutions and ensure the
seamless implementation of designs. Ability to effectively
communicate research insights and recommendations to inform design
decisions.
Excellent communication and collaboration skills, with the ability
to effectively convey research findings, insights, and
recommendations to diverse stakeholders. Experience presenting
research findings to stakeholders and facilitating working sessions
or design reviews.
Experience conducting remote usability testing, including selecting
appropriate remote testing tools, setting up and moderating remote
test sessions, and analyzing remote test data. Familiarity with
platforms such as User Testing.
Proficiency in recruiting participants for testing, sourcing
participants, screening them for eligibility, and scheduling test
sessions. Experience managing participant incentives and ensuring
participant diversity.
Candidate MUST have an online portfolio and provide a link as part
of the submission package (in the body of the resume preferred)
DESIRABLE SKILLS/EXPERIENCE:
Create appropriate design artifacts to support project and team
objectives, including visual designs, prototypes, and
wireframes.
Collaborate with UX designers to establish and enhance a cohesive
design system as needed.
Experience working in agile environments and cross-functional
teams, with an understanding of agile methodologies and
practices.
Experience working in multidisciplinary teams to design and improve
service delivery.
Proficiency in using UX and agile tools and platforms for project
collaboration and communication, (e.g. Figma and Azure Boards).
Familiarity with design thinking principles and methodologies, with
the ability to participate in design sprints, ideation sessions,
and design reviews.
Experience conducting accessibility evaluations and ensuring
compliance with accessibility standards and guidelines.
Proficiency in using analytics tools and platforms to track user
behavior, gather quantitative data, and inform decision-making.
SPECIAL REQUIREMENTS:
Candidates must be willing and able to pass an assessment conducted
by NYC hiring manager(s).
If you are interested in getting more information about this
opportunity, please contact Irina Rozenberg
Recruiting@arielpartners.com at your earliest convenience.
At Ariel Partners, we solve the most difficult problems that
inhibit technology from enabling our customers to achieve their
goals. Our vision is to be recognized by our stakeholders as an
elite provider of IT solutions, so when they have their biggest
challenges, we are on their short list. We are looking for team
members who share our values of: Integrity to do the right thing
even when it hurts; Commitment to the long-term success and
happiness of our customers, our people, and our partners; Courage
to take on difficult challenges, accept new ideas, and accept
incremental failure; and the constant pursuit of Excellence. Ariel
Partners is an Equal Opportunity Employer in accordance with
federal, state, and local laws
Keywords: Ariel Partners, New York , Senior UX Researcher and Tester, IT / Software / Systems , Brooklyn, New York
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