Client Services Team Lead

Company: Pace Analytical Services
Location: Fairfield
Posted on: February 18, 2025

Job Description:

About Us Pace Analytical Services

Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

Job Description
We are seeking a full-time onsite Client Services Team Lead to support the Fairfield, NJ, site Monday through Friday from 11:30 a.m. - 8:00 p.m.

SUMMARY:

Responsible for shipping and receiving, processing and administration of samples, which involve knowledge on intermediate to complex lab and administration policies, programs and practices while completing appropriate forms, documents and databases. These roles can provide a variety of services in the maintaining of information, shipping, receiving, samples and materials, and related areas.

ESSENTIAL FUNCTIONS:

• Influences all aspects of performance management including hiring, goal setting, development, evaluating, performance improvement, motivation and recognition. May provides ongoing feedback for performance improvement.
• Builds an engaging team environment by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOPs) and recognizing outstanding team member contributions. Listens to team members' feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information to team.
• Ensures individual work is being prioritized appropriately. Ensures timely client responses; re-routes or redeploys work where necessary.
• Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping and disposal; samples involve more complex administration.
• Reviews, completes and processes various standard types of logs, documents, databases, and related materials and information.
• Picks up, transports and delivers samples, documents, materials and other items as needed.
• Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well established guidelines and instructions.
• Determines short-holds and rush samples and prioritizes based project requirements.
• Provides intermediate to complex support in the application and assistance to staff and management regarding sample, equipment, and shipping/receiving administration policies, programs and practices.
• Provides various support in researching issues and developing recommendations to resolve project and customer issues.
• Assists in the review and implementation of sampling, equipment and shipping/receiving administration policies, practices and programs to meet organizational, operations and management needs.
• Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS:
  
  Education and Experience:
  
  High school diploma or equivalent AND three (3) years of sample, material, or lab administration or related experience; OR an equivalent combination of education, training and experience.
  
  Required Certificates, Licenses, and Registrations:
  
  Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
  • Valid Driver's License is often required. Required Knowledge and Skills
    
    Required Knowledge:
    • Intermediate to complex principles, practices and techniques of sample and lab administration.
    • Intermediate to complex principles, practices and techniques of shipping and receiving.
    • Working with the daily administration and oversight of sample programs, policies and procedures.
    • Safe driving principles and practices.
    • Intermediate to complex methods to resolve sample administrative or technical problems, questions and concerns.
    • Ability to learn standard applicable organizational policies and procedures on sample, equipment and shipping/receiving administration.
    • Computer applications and systems related to the work.
    • Principles and practices to serving as an effective project team member.
    • Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
    • Correct business English, including spelling, grammar and punctuation.
    • Performing intermediate to complex sample, equipment, and shipping/receiving administration duties in a variety of assigned areas.
    • Providing standard support within varied sampling and shipping/receiving functions.
    • Serving as a team member working with customers and projects.
    • Safely operating a motor vehicle
    • Operating in both a team and individual contributor environment.
    • Interpreting, applying, and explaining organizational policies and procedures.
    • Maintaining databases, forms, documents, and related informati0n.
    • Using initiative and judgment within established department policies and procedures.
    • Using tact, discretion, and prudence in working with those contacted in the course of the work.
    • Performing effective oral presentations to groups and peers and the department.
    • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
    • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. PHYSICAL/MENTAL REQUIREMENTS:
      
      The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      
      Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
      
      WORKING ENVIRONMENT:
      
      Work is performed in a lab and office setting. Work is subject to chemicals, fumes, gasses, noxious odors, and related items in a lab setting.
      
      Additional Information Benefits
      
      80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
      
      Equal Opportunity Employer
      
      Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
      
      Pay Range/Compensation Up to $23.00 per hour
      Work Schedule Monday through Friday, 11:30 AM - 8:00 PM

Keywords: Pace Analytical Services, New York , Client Services Team Lead, Other , Fairfield, New York