Security-Lobby - 31511
Company: Harvard Protection Services
Location: New York
Posted on: March 10, 2025
Job Description:
Position ObjectiveCompany Overview:Harvard Protection Services
is one of the fastest growing, privately owned providers of
high-quality security services in the United States. We are an
industry leader and are well known for our innovative thinking and
entrepreneurial spirit. Our People are at the center of our Core
Values and as a family organization, "we promote respect and
embrace diversity."Our Customer Service Officers support Harvard
Protection in our goal of providing best-in-class security and life
safety services. Our Customer Care personnel are responsible for
providing professional customer-focused security and life safety
services for the people and the property they protect and our
employees.Essential Duties and Responsibilities
- Maintain a professional demeanor while aiding customers,
employees, visitors, and guests.
- Maintain a visible presence in the facility/building
assigned.
- Monitor the environment, with the ability to detect suspicious
and unsafe activity.
- Become familiar with incoming and outgoing traffic, knowing the
customers, tenants, visitors, and guests.
- Greet customers, visitors, staff, tenants, and guests in a
professional manner.
- Answer questions and assist guests and employees in a
customer-focused, supportive manner.
- Answer all phones in a professional manner.
- Permit authorized persons to enter property and monitor
entrances and exits.
- Know the facility/building policies and procedures, and enforce
them within the required limits.
- Perform required patrols of designated areas on foot or in a
vehicle.
- Observe departing personnel to protect against the theft of
company property and ensure authorized removal of property is
conducted within appropriate customer requirements.
- Follow established emergency action planning and
procedures.
- Monitor alarms and systems, as required.
- Prepare reports on accidents, incidents, and suspicious
activities, as directed.
- The essential duties and responsibilities may differ by
customer location assigned.Knowledge and Skill Requirements
- State or municipality mandated security officer licenses.
- Minimum High School Diploma, GED, or the equivalent.
- Must have reliable means of communication and
transportation.
- Must have a security guard license or be able to obtain one
within an acceptable period.
- Strong interpersonal communication skills and friendly,
professional demeanor.
- Neat and professional appearance.
- Computer skills and ability to effectively operate and manage
security and communication devices.
- Write routine correspondence, including log entries and
incident reporting.
- Previous contract security, law enforcement, military, or
customer service experience helpful.CompensationHarvard Protection
Services offers a competitive hourly pay rate of $20.00, with
health & welfare, dental, vision, sick leave, vacation, and 401K
enrollment benefit opportunities.About Harvard Protection
Services:Harvard Protection Services maintains true to our
long-standing belief: Employees First and Customer Service. Our
Mission, Vision, and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK,
CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief
with expectations set and supported throughout for all our
employees. Our goals set the standard for the industry: to earn our
customer's trust, confidence, and business through maintaining a
safe and secure environment. We are recognized by our customers and
the industry as a dynamic, employee-centric organization that
empowers our team to deliver leading-edge service and solutions
that create value for our customers.Harvard Protection Services is
an Equal Opportunity Employer/M/F/Veteran/Disabilities.Salary &
Wage Details$20.00ScheduleTuesday, Thursday, Saturday - 7am -
3pm
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Keywords: Harvard Protection Services, New York , Security-Lobby - 31511, Other , New York, New York
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