Security-Lobby - 31511

Company: Harvard Protection Services
Location: New York
Posted on: March 10, 2025

Job Description:

Position ObjectiveCompany Overview:Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, "we promote respect and embrace diversity."Our Customer Service Officers support Harvard Protection in our goal of providing best-in-class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.Essential Duties and Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility/building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Become familiar with incoming and outgoing traffic, knowing the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, and guests in a professional manner.
• Answer questions and assist guests and employees in a customer-focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility/building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in a vehicle.
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities, as directed.
• The essential duties and responsibilities may differ by customer location assigned.Knowledge and Skill Requirements
  • State or municipality mandated security officer licenses.
  • Minimum High School Diploma, GED, or the equivalent.
  • Must have reliable means of communication and transportation.
  • Must have a security guard license or be able to obtain one within an acceptable period.
  • Strong interpersonal communication skills and friendly, professional demeanor.
  • Neat and professional appearance.
  • Computer skills and ability to effectively operate and manage security and communication devices.
  • Write routine correspondence, including log entries and incident reporting.
  • Previous contract security, law enforcement, military, or customer service experience helpful.CompensationHarvard Protection Services offers a competitive hourly pay rate of $20.00, with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.About Harvard Protection Services:Harvard Protection Services maintains true to our long-standing belief: Employees First and Customer Service. Our Mission, Vision, and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry: to earn our customer's trust, confidence, and business through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading-edge service and solutions that create value for our customers.Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities.Salary & Wage Details$20.00ScheduleTuesday, Thursday, Saturday - 7am - 3pm
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Keywords: Harvard Protection Services, New York , Security-Lobby - 31511, Other , New York, New York