Desktop Support Specialist
Company: Maui Medical Group, Inc.
Location: New York
Posted on: March 17, 2025
Job Description:
Location: 116 Williams Avenue, Brooklyn, NY, 11207What You'll
DoYour role as Desktop Support Specialist is key to ensuring that
our users have access to systems that are up-to-date and working
effectively. You'll deliver support for problems reported to the
Help Desk Ticketing System for desktop computers, laptops,
peripherals, and mobile devices. And you'll work independently and
manage/prioritize multiple tasks.Your responsibilities will
include:
- Receiving and documenting requests for support.
- Configuring new desktops, routers, modems, and similar
devices.
- Performing regular preventive maintenance and inventory of
company assets.
- Updating computer operating systems and other important
software.
- Providing suggestions on appropriate training for staff.
- Traveling to our sites in the New York City metropolitan area,
Suffolk County, New Jersey, and Philadelphia if necessary.You're a
great fit for this role if you have:
- Bachelor's degree or equivalent experience and skills.
- A minimum of two years' experience supporting end users.
- Commitment to outstanding customer service.
- Patience to interact calmly and respectfully with users who may
have limited computer knowledge.
- In-depth knowledge of Microsoft applications.
- Strong communication skills, both oral and written.
- Strong analytical skills, with the ability to work well under
pressure.We Have GREAT BENEFITS!
- Health insurance through Cigna, including dental and vision
with an option that covers entire family with minimal employee
contribution.
- Generous Paid Time Off!
- 401k with Company contribution even if employee doesn't
contribute.
- And More!Who We AreAt HELP USA, we work to ensure that everyone
has a place to call home. We're one of the nation's largest
homeless services providers and low-income housing developers
serving at-risk populations including families, individuals,
veterans, survivors of domestic violence, people with physical and
mental health challenges and disabilities, and seniors. With an
annual operating budget approaching $150 million and 1400 employees
working in nearly 60 programs, we have helped over 500,000 people
facing homelessness and poverty to build better lives. We hope that
you will consider joining our team in the fight against
homelessness.
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Keywords: Maui Medical Group, Inc., New York , Desktop Support Specialist, Other , New York, New York
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