Principal Associate UX/UI Designer - Risk (ERM.xd)

Company: Capital One
Location: New York
Posted on: March 20, 2025

Job Description:

Principal Associate UX/UI Designer - Risk (ERM.xd)We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:As a leader and maker, you'll be asked to handle responsibilities, including:Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
• Translating complex ideas into understandable concepts that evolve and enhance the product experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindsetLeading & Developing Teams
• Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasks
• Navigating conflict resolution within your team as well as within projects, teams and partner relationshipsDiscovering & Delivering
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Participating end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Planning and facilitating workshops with internal and external stakeholders to align with business needs
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
• Storytelling and presenting visual concepts to various stakeholders
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleaguesManaging & Supporting
• Drive and own the design workstream while contributing to the end-to-end design process
• Collaborate closely with 4+ tech teams to gather and refine requirements, ensuring alignment with overall project goals
• Actively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challenges
• Anticipate and address potential blockers by collaborating with cross-functional teams
• Maintain open lines of communication with product managers and leadership to advocate for design needs and timelines
• Engage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedules
• Continuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs.
• Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustmentsBasic Qualification
• At least 4 years of experience with User Experience designPreferred Qualifications
• Experience in supporting product scope (e.g. requirement gathering, story management)
• Experience designing for cross channel experiences
• Experience working with a variety of business partners and delivering outcomes
• Familiarity with design and prototyping tools, particularly Figma
• Familiarity with working in an established design systemAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $127,500 - $145,500 for Pr. Associate, DesignRichmond, VA: $115,900 - $132,200 for Pr. Associate, DesignNew York, NY: $139,100 - $158,700 for Pr. Associate, DesignCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.
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Keywords: Capital One, New York , Principal Associate UX/UI Designer - Risk (ERM.xd), Other , New York, New York