Resort Services Associate - Theme Park

Company: Six Flags Great Adventure
Location: Jackson
Posted on: April 10, 2025

Job Description:

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.Duties & Responsibilities:

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
• Answer guest questions and give proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with the utmost enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
• Ensure that imagine, cleanliness, and courtesy standard requirements are met.
• Develop a positive relationship with all in-park departments. Skills & Requirements:
  • Must be at least 16 years old.
  • Must have an outgoing personality with a willingness to approach and actively engage guests.
  • Must possess knowledge of computers and adapt to changes within computer software applications.
  • Must possess an organized approach to work with the ability to multi-task.
  • Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
  • Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
  • Must be able to work efficiently in a fast-paced and ever-changing environment.
  • Must be able to quickly adapt to and enforce changing policies and procedures.
  • Must be willing to assist in other aspects of the department when requested.
  • Must be comfortable assisting and issuing attraction access passes to guests with disabilities. Physical Demands:
    • Requires bending, eye/hand coordination, near vision, hearing and speech. Requires frequent kneeling, manual dexterity, gross motor skills, and color definition. Requires the use of a telephone.
    • Must be able to sit, stand, walk, or maintain continuous movement for extended periods of time.
    • May be required to lift and lower 5lbs above shoulder level. Note: This job description is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company. Six Flags Entertainment Corporation is North Americas largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes, DC Comics and PEANUTS. What's in it for you?
      • Free Food for Memorial Day, Fourth of July and Labor Day
      • Exclusive Rides parties for all employees.
      • Scholarship Opportunities
      • Professional Development
      • Complimentary tickets
      • In-Park discounts and more! Other Functions: All other duties assigned or necessary to support the park as a whole.? While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.

Keywords: Six Flags Great Adventure, New York , Resort Services Associate - Theme Park, Other , Jackson, New York