Desktop Support Analyst - EUC

Company: HTC Global Services Inc
Location: New York
Posted on: February 20, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

Interested in this role You can find all the relevant information in the description below.


At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Desktop Support Analyst

Job Overview:

This position plays a key role in ensuring hospital staff can effectively perform their duties without technical interruptions. The ideal candidate is a proactive problem solver who thrives in a customer-facing role, enjoys troubleshooting IT issues, and is comfortable traveling between locations to improve user productivity and system reliability.

The Desktop Support Analyst is responsible for providing hands-on technical support to end users at the hospital to ensure their computing needs are met efficiently and effectively. This role is crucial in maintaining excellence in customer service by responding to IT support tickets, troubleshooting technical issues either desk-side or remotely, and ensuring that desktop systems and tools are in good working order. The goal is to resolve end-user concerns promptly so they can focus on their essential healthcare duties without technical disruptions.

The primary work location will be one main hospital building, but the role also requires travel to other company buildings as needed to provide desk-side support. These additional locations are within approximately 30 miles of the main site. The ability to travel between locations throughout the workday is required, and mileage expenses will be reimbursed.

Key Responsibilities:

Providing direct support to hospital staff by addressing technical issues related to desktop computing, ensuring minimal disruption to their workflow.
Managing user tickets for hardware, software, and networking issues through the hospital's ticketing system.
Responding to support requests via phone, email, or in person to diagnose and resolve issues.
Traveling desk-side to troubleshoot and fix technical problems that require hands-on assistance.
Traveling between company locations (within -30 miles) as needed to provide on-site support, ensuring all employees have access to functioning systems.
Performing remote troubleshooting when applicable, using remote access tools.
Installing, configuring, and maintaining hardware, including PCs, laptops, printers, and peripherals.
Installing and upgrading operating systems and software applications as needed.
Troubleshooting networking and connectivity issues to ensure seamless access to hospital systems.
Advising users on hardware or software improvements to optimize their workflow.
Providing basic training and guidance on computer operation and security best practices.
Completing job reports, documentation, and ensuring timely follow-ups with users.

Skills and Experience:

A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. However, equivalent experience will be considered.
Previous experience in a similar desktop support, IT helpdesk, or technical support role is required.
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
Strong problem-solving abilities and a customer-focused approach.
Outstanding communication and customer service skills to ensure a positive user experience.
Proficiency in Windows operating systems, software applications, and hardware troubleshooting.
Familiarity with MacOS, Linux, and other operating environments is a plus.
Understanding of SaaS applications and cloud-based technologies.
Basic knowledge of network security, programming, or scripting is beneficial.
Ability to work independently and collaboratively in a fast-paced healthcare environment.
Strong multitasking abilities and attention to detail.
Valid driver's license and reliable transportation to travel between company locations as needed (mileage reimbursement provided).

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Keywords: HTC Global Services Inc, New York , Desktop Support Analyst - EUC, Professions , New York, New York