Business Analyst

Company: Govserviceshub
Location: New York
Posted on: March 3, 2025

Job Description:

Brooklyn, United States - Posted on 01/23/2025The Business Analyst must be available to work a minimum of 40 hours per week.Candidates must be willing and able to work from Client Brooklyn office in accordance with Client Onsite Policy. Currently it is 2 days onsite and 3 days offsite.Scope of services:

• The Business Analyst will be a liaison between the Business Units and IT.
• This position straddles both the business and technical realms.The selected candidate will:
• Work with Stakeholders on complex business change initiatives and help IT management in estimating the efforts, scope, and dependencies.
• Facilitate and lead cross functional process review, requirements elicitation, and solution design sessions.
• Work with Stakeholders and IT to design the optimal finalized solution strategy/design.
• Become a subject matter expert (SME) in the business process(es) that they support.
• Perform GAP analysis to determine if business requirements are being met and actively identify areas of improvement.
• Provide guidance and support in identifying, assessing, and recommending process improvement opportunities through standardization, automation, and business process reengineering (BPR) efforts.
• Understand customer/user needs to define clear feature requirements, user stories and acceptance criteria.
• Translate business needs into requirements for a technical audience, including creating user stories, synthesizing use cases, defining acceptance criteria, and documenting feature overviews.
• Implement lessons learned to optimize product efficiencies throughout the product lifecycle.
• Analyze customer feedback and data to identify important issues that need to be addressed.
• Support testing cycles (UAT, regression, system) and/or Training/Training Materials.
• Prioritize and coordinate tasks, monitor progress, help resolve issues, and facilitate team meetings.
• Understand "Current state" to develop "Future state" requirements and designs.
• Perform GAP analysis and develop recommendations to guide decision making and product design.
• Participate in and support interactions with clients to collect business requirements and drive product adoption.
• Coordinate and assist in the testing of new products and features.
• Facilitate and lead cross functional process review and solution design sessions.Specific responsibilities:
• Write and review user stories.
• Create user journey map, persona, story map, process, data, and system flow diagrams.
• Participate in Sprint Demos.
• Contribute on all phases of the development life cycle.
• Assist in UAT Product validations (e.g. define test strategies, test conditions, expected results, test plans, and test scripts).
• Understand business processes and needs.
• Elicit requirements.
• Create Business Requirements Documents (BRDs).
• Actively develop and maintain strong working relationships with all stakeholders.
• Maintain communication and behavior standards that foster a culture of strong customer and service excellence.
• Provide Business user production support assistance.Mandatory Skills/Experience:
• 5+ years' experience as a Business Analyst.
• Strong analytical skills; ability to use data and metrics to back up assumptions, recommendations, and drive business decisions.
• Strengths in problem solving, issue-resolution, with a demonstrated ability to manage multiple priorities in an agile development environment.
• Ability to manage the work from teams of widely varying skills and levels.
• Excellent verbal and written communication skills and great attention to detail.
• Ability to translate business needs into technical requirements for development.
• Must be able to translate technical specifications into functional requirements.
• Experience in complex workflow development projects with expertise in Software Development Life Cycle (SDLC) using the Waterfall and/or Agile methodology.
• Familiarity with Agile development processes and JIRA.
• Advanced skills in Microsoft Word, Project, Excel, Visio & PowerPoint.
• Manage multiple competing priorities of varying complexities through effective organization and communication while meeting deadlines.
• Passionate about work, self-motivated, high-energy, detail oriented, results-driven performer with excellent problem solving abilities.
• Superb communication skills to effectively communicate complex analytical results.
• Excellent interpersonal, communication, presentation, writing, analytical, problem solving, information gathering, and customer service skills.
• Ability to work independently on strategic issues with users.
• Good understanding in Human Factor as it relates to user friendly design of interfaces.
• Ability to excel in a fast-paced environment and adapt quickly to shifting priorities.
• Highly analytical, able to break down complex business problems to technical requirements.
• Must be able to define test scenarios and conditions, develop complete test plans and facilitate testing in support of Quality Assurance (QA) testing and User Acceptance Testing (UAT).
• Experience working in implementing enterprise systems and/or replacement of legacy systems.
• Experience with SalesForce configuration.
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Keywords: Govserviceshub, New York , Business Analyst, Professions , New York, New York