Business Analyst
Company: Govserviceshub
Location: New York
Posted on: March 3, 2025
Job Description:
Brooklyn, United States - Posted on 01/23/2025The Business
Analyst must be available to work a minimum of 40 hours per
week.Candidates must be willing and able to work from Client
Brooklyn office in accordance with Client Onsite Policy. Currently
it is 2 days onsite and 3 days offsite.Scope of services:
- The Business Analyst will be a liaison between the Business
Units and IT.
- This position straddles both the business and technical
realms.The selected candidate will:
- Work with Stakeholders on complex business change initiatives
and help IT management in estimating the efforts, scope, and
dependencies.
- Facilitate and lead cross functional process review,
requirements elicitation, and solution design sessions.
- Work with Stakeholders and IT to design the optimal finalized
solution strategy/design.
- Become a subject matter expert (SME) in the business
process(es) that they support.
- Perform GAP analysis to determine if business requirements are
being met and actively identify areas of improvement.
- Provide guidance and support in identifying, assessing, and
recommending process improvement opportunities through
standardization, automation, and business process reengineering
(BPR) efforts.
- Understand customer/user needs to define clear feature
requirements, user stories and acceptance criteria.
- Translate business needs into requirements for a technical
audience, including creating user stories, synthesizing use cases,
defining acceptance criteria, and documenting feature
overviews.
- Implement lessons learned to optimize product efficiencies
throughout the product lifecycle.
- Analyze customer feedback and data to identify important issues
that need to be addressed.
- Support testing cycles (UAT, regression, system) and/or
Training/Training Materials.
- Prioritize and coordinate tasks, monitor progress, help resolve
issues, and facilitate team meetings.
- Understand "Current state" to develop "Future state"
requirements and designs.
- Perform GAP analysis and develop recommendations to guide
decision making and product design.
- Participate in and support interactions with clients to collect
business requirements and drive product adoption.
- Coordinate and assist in the testing of new products and
features.
- Facilitate and lead cross functional process review and
solution design sessions.Specific responsibilities:
- Write and review user stories.
- Create user journey map, persona, story map, process, data, and
system flow diagrams.
- Participate in Sprint Demos.
- Contribute on all phases of the development life cycle.
- Assist in UAT Product validations (e.g. define test strategies,
test conditions, expected results, test plans, and test
scripts).
- Understand business processes and needs.
- Elicit requirements.
- Create Business Requirements Documents (BRDs).
- Actively develop and maintain strong working relationships with
all stakeholders.
- Maintain communication and behavior standards that foster a
culture of strong customer and service excellence.
- Provide Business user production support assistance.Mandatory
Skills/Experience:
- 5+ years' experience as a Business Analyst.
- Strong analytical skills; ability to use data and metrics to
back up assumptions, recommendations, and drive business
decisions.
- Strengths in problem solving, issue-resolution, with a
demonstrated ability to manage multiple priorities in an agile
development environment.
- Ability to manage the work from teams of widely varying skills
and levels.
- Excellent verbal and written communication skills and great
attention to detail.
- Ability to translate business needs into technical requirements
for development.
- Must be able to translate technical specifications into
functional requirements.
- Experience in complex workflow development projects with
expertise in Software Development Life Cycle (SDLC) using the
Waterfall and/or Agile methodology.
- Familiarity with Agile development processes and JIRA.
- Advanced skills in Microsoft Word, Project, Excel, Visio &
PowerPoint.
- Manage multiple competing priorities of varying complexities
through effective organization and communication while meeting
deadlines.
- Passionate about work, self-motivated, high-energy, detail
oriented, results-driven performer with excellent problem solving
abilities.
- Superb communication skills to effectively communicate complex
analytical results.
- Excellent interpersonal, communication, presentation, writing,
analytical, problem solving, information gathering, and customer
service skills.
- Ability to work independently on strategic issues with
users.
- Good understanding in Human Factor as it relates to user
friendly design of interfaces.
- Ability to excel in a fast-paced environment and adapt quickly
to shifting priorities.
- Highly analytical, able to break down complex business problems
to technical requirements.
- Must be able to define test scenarios and conditions, develop
complete test plans and facilitate testing in support of Quality
Assurance (QA) testing and User Acceptance Testing (UAT).
- Experience working in implementing enterprise systems and/or
replacement of legacy systems.
- Experience with SalesForce configuration.
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Keywords: Govserviceshub, New York , Business Analyst, Professions , New York, New York
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