User Support Analyst
Company: Stout
Location: New York
Posted on: March 8, 2025
Job Description:
At Stout, we're dedicated to exceeding expectations in all we do
- we call it Relentless Excellence . Both our client service and
culture are second to none, stemming from our firmwide embrace of
our core values: Positive and Team-Oriented, Accountable,
Committed, Relationship-Focused, Super-Responsive, and being Great
communicators. Sound like a place you can grow and succeed? Read on
to learn more about an exciting opportunity to join our team.The
User Support Analyst will assist in the internal Information
Technology Help Desk. He or she will be responsible for servicing
of a range of user-centric equipment from desktop imaging to
workstations to peripherals. This position will also require
working with the CIO, IT Manager and IT Engineers to assist in
developing an effective and workable framework for managing and
improving the user experience.Major Duties and
Responsibilities:
- Monitors Help Desk requests to ensure that urgent issues are
being addressed in a timely manner
- Addresses complicated support issues
- Contributes to the installation, maintenance, and configuration
of Stout workstations, office machines, and other technology
devices
- Identifies, researches, and resolves high-level technical
problems
- Works with staff to customize solutions and/or contacts vendors
if needed
- Performs a variety of other complicated tasks requiring a wide
range of creativity as well as being involved in other
supplementary IT tasksQualifications
- Familiar with a variety of IT concepts, practices, and
procedures
- Ability to handle long term projects from beginning to end
- Ability to follow-through on multiple projects
simultaneously
- Ability to communicate effectively with management and
staff
- Detail oriented
- Team oriented individual
- Possesses good communication skills in order to assist the user
support team
- Must possess a sharp learning temperament and keep abreast of
the latest industry developments regarding new technologies and IT
practices
- Knowledge of Client Operating Systems (current and previous
version), Microsoft Office Suite (current and previous version),
Microsoft SharePoint and other widely used productivity software
and tools
- Knowledge and familiarity with desktop management toolsets,
Microsoft O365, Local and Wide Area Networking
- Must be qualified to work in the U.S. without employer
sponsorshipPhysical Demands:The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job with or
without reasonable accommodations.
- Required regularly to stoop, kneel, crouch, or crawl
- Required regularly to sit and walk
- Required occasionally to lift and/or move up 50 pounds
- Required to have specific vision abilities such as close vision
and the ability to adjust focusEducation and/or Training:
- Currently pursuing or has a 4-year degree in Computer Science,
Information Technology, or another relevant field
- Looking for someone with at least 2 years of experience in user
support, help desk or IT related experience
- Experience working in a professional services environment
preferredFor individuals assigned to work in California, Colorado,
New York City, or Washington, Stout is required by law to include a
reasonable estimate of the compensation range for this role. The
range for this role considers several factors including but not
limited to prior work and industry experience, education level, and
unique skills. The disclosed range estimate has not been adjusted
for any applicable geographic differential associated with the
location at which the position may be filled. It is not typical for
an individual to be hired at or near the top of the range for their
role and compensation decisions are dependent on the facts and
circumstances of each case.A reasonable estimate of the current
range is $26.00 - $29.00 Hourly. This role is also anticipated to
be eligible to participate in an annual bonus plan. Information
about benefits can be found here -
https://www.stout.com/en/careers/benefits.#LI-SJ1Why Stout? Our
goal is to provide a comprehensive Total Rewards program that
includes competitive compensation, benefits & wellness programs
that allows employees to choose what's most important to them at
any life stage. At Stout, we are committed to the personal and
professional development of our employees while fostering a diverse
and inclusive environment.Stout Culture: We honor the fundamental
value and dignity of all individuals. We are committed to
representing and including the unique experiences, perspectives,
and backgrounds of our people, partners, and the communities we
serve. Our core values embrace a culture of inclusion and the
equitable treatment of all team members, starting with Stout's
leadership and spreading across the organization. We strive to
recruit, develop, and retain individuals with an array of talents,
ideas, and experiences that propel the entrepreneurial spirit and
exceptionalism that drive our success. To learn more about our
commitment to diversity, equity, and inclusion, click
here.Professional Development: To foster employee development we
offer ongoing training and learning opportunities, employee
resources groups, mentorship programming, and professional
designation reimbursement. We believe in timely and proactive
performance excellence, ongoing 360 feedback, clear performance
expectations at each level, and quarterly check-ins with your
manager ensure you are supported and growing your career.Stout
Benefits : Stout offers a variety of benefits to meet the
ever-changing needs of our employees throughout their career at
Stout. View our Benefits page to see what this can look like for
you. Flexible Work Schedules: Work-life balance is important to us
and we want our employees to have balanced lives, which is why we
have a discretionary time off policy for all salaried exempt
employees. This gives you the ability to take time off as
appropriate.The specific statements shown in each section of this
description are not intended to be all-inclusive. They represent
typical elements and criteria necessary to successfully perform the
job.Stout is an Equal Employment Opportunity.All qualified
applicants will receive consideration for employment on the basis
of valid job requirements, qualifications and merit without regard
to race, color, religion, sex, national origin, disability, age,
protected veteran status or any other characteristic protected by
applicable local, state or federal law.Interested in joining a
rapidly growing group of bright, ambitious professionals in a work
environment that values culture, diversity, and personal growth?
Stout might just be the right place for you.
Keywords: Stout, New York , User Support Analyst, Professions , New York, New York
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