IT Incident Technician
Company: eJAmerica
Location: New York
Posted on: March 14, 2025
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Job Description:
"Incident Technician" is a support role that receives incidents
from the global service desk. An Incident Technician primarily
troubleshoots and diagnoses hardware , software and applications
issues on desktop and mobile devices. All IT Incidents and Service
Requests must be recorded and managed in the global ticketing
system and executed in compliance.
Have you got the right qualifications and skills for this job Find
out below, and hit apply to be considered.
Key Responsibilities:
On-call rotation for after-hours and weekend support.
Install, troubleshoot, repair, and maintain software applications
and hardware.
Handle tickets from the helpdesk for in-house, third-party, and
market data applications.
Support operating system drivers, software, and firmware.
Assist users with home connection & remote work setup (Key
Responsibilities:
Install, troubleshoot, repair, and maintain software applications
and infrastructure.
Handle tickets from the helpdesk for in-house, third-party, and
market data applications.
Support operating system drivers, software, and firmware.
Assist users with home connection & remote work setup (End-Client
laptop or personal laptop + virtual machine).
Ensure compliance with End-Client policies & procedures.
Maintain support documentation.
Coordinate with local & global support teams across multiple
platforms.
Manage incidents and requests in the ticket-tracking system.
Stay updated on technology and participate in training
programs.
Be responsive across multiple communication platforms (email,
Teams, Skype, Symphony, Jive, WhatsApp).
laptop or personal laptop + virtual machine).
Ensure compliance with End-Client policies & procedures.
Create and maintain support documentation.
Collaborate with local & global support teams across multiple
platforms.
Manage incidents and requests in the ticket-tracking system.
Proactively report trends, issues, and delays to management.
On-call rotation for after-hours and weekend support.
Stay updated on technology and participate in training
programs.
Be responsive across multiple communication platforms (email,
Teams, Skype, Symphony, Jive).
Keywords: eJAmerica, New York , IT Incident Technician, Professions , New York, New York
Click
here to apply!
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