General/Operations Manager - Home Services (Plumbing, HVAC, Drywall)
Company: PatchitUP Lansdale PA
Location: New York
Posted on: March 17, 2025
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Job Description:
Location:36 Gazza Blvd, Farmingdale, NYService Areas:Long
Island, Queens, BrooklynCompensation: $90,000 - $100,000 (Salary +
Earned Bonuses)Schedule: Monday - Friday (Occasional Saturdays as
needed- remote)About Us:We own and operate four franchise home
service businessesin theplumbing, HVAC, and drywallindustries. All
companies operate out of our Farmingdale office and require
aGeneral/Operations Managerto oversee daily operations, improve
efficiencies, and drive profitability.The Role:We are seeking a
highly motivated and organized General/Operations Managerto lead
operations across all four companies. This role requires strong
leadership, operational expertise, and an ability to drive business
performance. The ideal candidate must have experience inhome
services, be skilled inprocess management, and haveexpert-level
knowledge of ServiceTitan (required).Responsibilities:---Technician
Training:Train all technicians on the proper processes outlined by
each franchise to ensure quality and consistency.---Customer
Satisfaction & Support:Handle customer concerns, ensure high
service standards, and resolve issues to maintain strong client
relationships.---Follow-Up on Unsold Estimates:Engage potential
customers to improve close rates and maximize revenue.---Job
Costing & Profitability:Oversee job costing and ensure each job is
performed profitably.---P&L Management:Monitor financial
performance across all four companies, identifying opportunities
for increased efficiency and profitability.---Tech Stack
Utilization:Work withinServiceTitan, Hatch, Marketing Pro, and
communicate with ownership viaSlackto ensure smooth
operations.---Maximizing Lead Conversion:Ensure technicians take
advantage of lead opportunities and maintain strong closing
rates.---CSR Performance Oversight:Ensure customer service
representatives (CSRs) are booking leads efficiently and
maintaining a strong conversion rate.Requirements:---Industry
Knowledge:Experience in theplumbing, HVAC, and drywallhome service
industries.---ServiceTitan Expertise (Required):Must have in-depth
knowledge and hands-on experience usingServiceTitan.---Customer
Service & Sales Experience:Proven track record of handling customer
transactions and improving close rates in a home service
business.---Leadership & Multitasking Ability:Must be able to
manage multiple companies simultaneously, pivot quickly, and
execute decisions effectively.---Sense of Urgency & Problem-Solving
Skills:Ability to work in a fast-paced environment and resolve
issues efficiently.Why Join Us?---Opportunity tolead operations
across multiple home service businesses.---Competitive salary with
growth potential.---Fast-paced, collaborative work environment.If
you haveexperience in home services, are a ServiceTitan expert, and
thrive in leadership roles, we want to hear from you!
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Keywords: PatchitUP Lansdale PA, New York , General/Operations Manager - Home Services (Plumbing, HVAC, Drywall), Professions , New York, New York
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