Director, Key Account Development - Consumer

Company: Kuehne + Nagel AS
Location: New York
Posted on: March 29, 2025

Job Description:

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, we're looking for a new Director, Key Account Development - Consumer to join our Sales team!Your RoleAs a Director, Key Account Manager (KAM), you'll be responsible for the end-to-end commercial customer journey including relationship management and business development/retention activities related to your dedicated portfolio of accounts in the assigned global scope of responsibility.Your Responsibilities

• Understands the customers organization and decision making process.
• Understands the customers business model and business environment as well as the competitive environment of the customer.
• Negotiates rates and service contracts with customers in alignment with the BU's and ensures all commercial requirements are documented and maintained as needed by the BU's.
• Understand, at an expert level, the vertical service offerings of Kuehne+Nagel.
• Complies with Kuehne+Nagel sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system).
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting).
• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager.
• Effectively hands over and transitions new business into operations to ensure that customer requirements and Kuehne+Nagel commitments are met.
• Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.Your Skills and Experiences
  • 5+ years of sales and account management experience with a track record of upselling/cross selling, retention, and growth.
  • 5+ years of freight forwarding/supply chain industry experience (broad knowledge of air, sea, road, CL, IL).
  • 2+ years of global/international customer-facing and virtual experience.
  • Proven experience within a broad range of vertical topics including Consumer (preferred).
  • Bachelors Degree - International Studies, business, or related field.
  • Positive attitude with a solutions-focused and consultative approach.
  • Able to manage internal and external stakeholders.
  • Competitive in nature, will drive opportunities to a win.Good Reasons to JoinAt Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $130,000 and $150,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
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Keywords: Kuehne + Nagel AS, New York , Director, Key Account Development - Consumer, Professions , New York, New York