Senior Operations Consultant

Company: Bank of America
Location: New York
Posted on: March 31, 2025

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.The Global AML and Onboarding Operations (GAOO) organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all GB, GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls. High Risk Detection Group is part of AML Operations. The High Risk Detection Group supports Global Banking (GB), Global Markets (GM), and Consumer Businesses detecting high risk within business through ongoing monitoring and due diligence. This is managed through 4 Centers of Excellence (COEs) - AML Screening, Client Activity Monitoring, Enhanced Client Due Diligence and Economic Sanctions. This role is to work within High-Risk Detection Group supporting GB and GM LOB for Client Activity Monitoring. Client Activity Monitoring (CAM) works closely with the GB and GM LOBs to perform a series of control functions which are designed to assist the LOB in identifying suspicious activity within our High-Risk Client base. The CAM team is responsible for executing controls, performing risk-based analysis, and reviewing LOB feedback to ensure that risks are appropriately addressed.RESPONSIBILITIES:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise.
• Manages projects and direct activities of a team related to special initiatives.
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives.
• Builds relationships with business partners across various Lines of Business.
• Manages and defines responsibilities and accountabilities for key program and projects.
• Completes reviews for our monitoring processes which are intended to detect changes in client behavior or anomalous activity.
• In partnership with Sales and Client teams, identifies and escalates any activity which is not expected during the cycle of business for the clients.
• Identifies continuous improvements within our process controls that improve our end-to-end detection and efficiency.
• Works alongside support partners to implement new controls where required to align with evolving policy and standards.
• Be proactive in risk identification and mitigation.
• Acts as an ambassador of the risk culture.REQUIRED QUALIFICATIONS:
  • Communication and problem solving of complex reviews involving Global Laws, Rules, and Regulations.
  • Ability to balance and prioritize across multiple deliverables and tight timelines.
  • Professional maturity and experience to interact with compliance, senior bankers, and senior management.
  • 3 or more years of relevant work experience ideally within AML programs and/or risk management.
  • Must be detail oriented with ability to analyze and consolidate complex KYC and transactional information. Understanding of evolving Laws, Rules and Regulations for AML is core and applying this to day-to-day engagement with both operations and bankers is key to success.
  • Demonstrated ability to think strategically and execute tactically.
  • Ability to read and understand complex matters, anticipate risks, and summarize key information.
  • High attention to detail and strong organizational skills.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office applications, including Excel, Word and SharePoint.
  • Self-starter with excellent anticipation skills, problem solving & follow-up.
  • Demonstrated dependability and ability to act with a sense of urgency.
  • Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
  • Ability to work in a fast-paced and complex environment.DESIRED QUALIFICATIONS:
    • Working knowledge of Global Banking & Global Markets and applicable systems/tools.
    • Process improvement and six-sigma and/or data analysis experience.
    • Bachelor's degree in related field or equivalent experience.
    • ACAMS accreditation.SKILLS:
      • Risk Management
      • Critical Thinking
      • Customer and Client Focus
      • Decision Making
      • Problem Solving
      • Issue Management
      • Adaptability
      • Attention to Detail
      • Collaboration
      • Analytical Thinking
      • Oral Communications
      • Presentation Skills
      • Organization
      • Ability to prioritize workload
      • Strategic Thinking
      • Acts with urgency
      • Copes well with pressureShift:1st shift (United States of America)Hours Per Week:40Pay Transparency details:US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540) Pay and benefits information Pay range $57,000.00 - $102,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Keywords: Bank of America, New York , Senior Operations Consultant, Professions , New York, New York