Sales Operations Coordinator
Company: Made by Gather
Location: New York
Posted on: March 1, 2025
Job Description:
SALES OPERATION COORDINATORThe sales operations coordinator
plays a pivotal role within the Sales organization by supporting
the sales managers & sale directors with operational activities,
managing keys accounts, and be a central point of contact for
customers. This position involves overseeing account operations,
maintaining client relationships, and facilitating seamless
execution of projects. This person will help to track and calendar
the flow of merchandise for customers and work to update internal
teams. The sales operation coordinator will report directly to the
sales operation manager.RESPONSIBILITIES:
- Serve as a primary point of contact for clients, addressing
inquiries, providing updates, and ensuring client satisfaction with
operational processes
- Support sales managers & sales directors in preparing
proposals, reports, and presentations for client meetings, ensuring
accuracy and completeness
- Facilitate the coordination between internal teams, including
operations, supply chain, marketing, EDI, and engineering to meet
client objectives and project deadlines
- Identify potential issues in operational processes, collaborate
cross functionally to resolve them promptly, and implement
preventive measures for future efficiency
- Follow customer purchasing, shipping, and compliance manuals,
keep track of all updates made by customers and update SOPs
accordingly
- Conduct quality checks on operational deliverables to ensure
compliance with client requirements and company standards
- Purchase order management in NetSuite
- Ensure data and pricing consistency and accuracy across
internal systems (NetSuite & Fusion) and customer portals
- Maintain trackers, logs, and systems for orders, inventory,
etc.
- Monitor project timelines and report any foreseen delays or
obstacles to the Sales Operations Manager promptly, ensuring
effective communication and resolution
- Manage and oversee chargeback processes as applicable, ensuring
accurate processing and compliance with company policies
- Perform other administrative or operational tasks as assigned,
supporting the team and sales operations department as
requiredQUALIFICATIONS:
- Minimum of 2-3 years of experience in sales account
coordination, customer service and/or operations
- Strong communication skills, both verbal and written, with the
ability to interact effectively with clients and internal
teams
- Excellent organizational and time management abilities, capable
of managing multiple tasks simultaneously
- Multitasking in a fast-paced environment and discreet with
strong follow-up skills
- Detail-oriented with a focus on quality control and client
satisfaction
- Proficient in Microsoft Office, and advanced experience in
Excel. Knowledge of NetSuite/ EDI systems preferred
- Ability to thrive in a fast-paced environment and adapt to
changing priorities
- Independent, Self-disciplined, solution oriented, and attentive
to detail
- Should be flexible to travel if/when required *Full-time
position with a competitive salary and comprehensive benefits
program, including hybrid schedule, extended medical/dental/vision,
401K plus company match, EAP, discount program, holidays and Summer
Fridays
PI16321bb517ed-37248-37016780
Keywords: Made by Gather, New York , Sales Operations Coordinator, Sales , New York, New York
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