Customer Service Representative - Live Chat Agent

Company: Assisted Home Care
Location: Brooklyn
Posted on: March 6, 2025

Job Description:

Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

Benefits:

• This position is full-time (40 hours/week).
• Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
  • Paid Training
    • Incentive Plan - Provides the opportunity to earn up to an additional $650 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
    • Career Growth Opportunities
    • Great Work Environment
      • Vacation, Sick Time, and Holiday Pay
      • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
      • 401K Responsibilities & Requirements
        • The ability to convey complex information in clear and concise terms to ensure customer understanding.
        • Strong commitment and work ethic.
        • Consistent attendance with ability to meet work schedule including the required training period.
        • Successful completion of Conduent 3-to-6-week new hire paid training programs
        • Effective and accurate written and verbal communication skills.
        • Effective problem-solving skills.
          • Love helping people and guiding them to the best solution for their issue
          • Are excited by innovative
          • Provide calm conflict resolution and problem solving for frustrated
            Required Qualifications:
            
            • Must be at least 18 years of age or older.
            • Must have a High School Diploma, or equivalent.
            • Six months minimum experience in call center, customer service and/or dispatcher experience.
              
              
              
              PIb795e5af31aa-37248-37084264

Keywords: Assisted Home Care, New York , Customer Service Representative - Live Chat Agent, Sales , Brooklyn, New York