Customer Service Representative

Company: Ivy Rehab
Location: White Plains
Posted on: April 4, 2025

Job Description:

State of Location:

New York

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Customer Service Representative, you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

The Customer Service Representative will report to the Patient Experience Supervisor and an integral member of the Patient Experience team.

Your responsibilities will include:

* Maintaining Inbound/Outbound calls from patients professionally and responding to their inquiries


* Provide a high-level of customer service to ensure patient questions or concerns are addressed effectively


* De-escalate situations involving dissatisfied customers, effectively offering patient assistance and support through varying operations and channels


* Routing patient accounts to appropriate department as needed


* Managing administration, communicating, and coordinating with internal departments


* Effective communication with patients to explain and collect outstanding balances


* Accurate notations/tags/labels in the EMR system/phone system including recording details of comments, inquiries, complaints, and actions taken


* Sets up acceptable payment agreements


* Attend team meetings, phone conferences, and training as needed


* Other duties as assigned


* This position allows for remote work and may require travel for business meetings.



To excel in this role, you should possess:

* High school diploma or equivalent


* Open availability, Monday through Friday - 7am to 7pm


* Previous healthcare, revenue cycle experience (Preferred)


* Physical, Occupational and Speech therapy knowledge a plus


* Bilingual/Spanish (Preferred)


* Passion for helping patients and enjoys navigating through revolving inquires


* Experience working in Customer Service


* Excellent verbal and written communication skills


* Interpersonal skills that emphasize team building


* Ability to work effectively in fast-paced environment


* Experience with a variety of EMR systems, Raintree experience (Preferred)


* Problem solving skills, good judgment, attention to detail, and follow-through are a must


* Demonstrated ability to prioritize tasks and work with a sense of urgency


* Proficient in the use of computer applications, databases, word-processing, email, and website application


* Able to react effectively and calmly in an escalated situation


* Know, understand, and follow teammate guidelines, HIPAA policies, and company procedures



Why Choose Ivy?

* Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.


* Exceeding Expectations:---Deliver best-in-class care and witness exceptional patient outcomes.


* Incentives Galore:---Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.


* Exceptional Partnerships:---Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.


* Empowering Values:---Live by values that prioritize teamwork, growth, and serving others.



Compensation for this role ranges up to $20 per hour based on experience.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com

Keywords: Ivy Rehab, New York , Customer Service Representative, Sales , White Plains, New York