Technical Consulting Engineer
Company: The Select Group
Location: New York
Posted on: March 1, 2025
Job Description:
Technical Consulting EngineerLocation: Remote
Duration: 12+ months
Shift: Daytime (8-hour shifts between 8 AM - 8 PM)Overview:We are
seeking Technical Consulting Engineers (TCEs) to provide
high-level, reactive troubleshooting for one of the largest U.S.
public sector customers. This role is entirely focused on
escalation-level troubleshooting-not configuration, implementation,
or design. Candidates must be the final escalation point for
critical network issues, working in environments they have never
previously seen.As a TCE, you will be responsible for isolating and
resolving complex technical issues, investigating network failures,
and troubleshooting mission-critical networking infrastructure. You
will be the go-to expert for a specific technology stack and must
have a firefighter mentality-reactively solving urgent issues with
no prior knowledge of the environment.Key Responsibilities:
- Serve as the highest level of technical escalation-if an issue
cannot be resolved, there is no further escalation beyond this
role.
- 100% troubleshooting-no configuration, implementation, or
deployment responsibilities.
- Receive one case per day, close one case per day, and manage a
backlog of 15-20 cases of varying complexity.
- Engage directly with customers via phone, WebEx, chat, and
email to diagnose and resolve technical issues.
- Utilize physical and remote lab environments to simulate and
test potential solutions.
- Collaborate with internal teams and escalate insights to
engineering groups when needed.
- Use deep networking expertise to isolate root causes across
multiple systems, troubleshooting network flows, misconfigurations,
and critical failures.Must-Have Skills:Candidates must have deep
expertise inApplication Centric Infrastructure (ACI):
- Multi-pod/multi-site ACI expertise
- Daily tools: Wireshark, packet captures, packet tracer,
debugs/log analysis, Putty/SecureCRT
- Tier 3 Escalation Experience - Must have prior experience in
high-level troubleshooting and white-glove technical support.
- Strong troubleshooting mindset - Must be able to reactively
diagnose and solve issues without prior knowledge of the
environment.
- Sole U.S. Citizenship Required - This position supports U.S.
Public Sector clients.Day-to-Day Activities:
- Case Management: Accept and resolve one complex case per day,
managing a 15-20 case backlog.
- Customer Interaction: Troubleshoot via phone, WebEx, chat, and
email.
- Problem Isolation: Identify root causes across complex network
environments.
- Cross-Team Collaboration: Work alongside internal support and
engineering teams.
- Lab Testing: Utilize remote and physical labs for
troubleshooting.This role is ideal for curious problem-solvers who
thrive in a high-stakes troubleshooting environment. If you are an
expert in ACI, have escalation-level troubleshooting experience,
and are comfortable working in a 100% reactive support role, we
encourage you to apply!TSG is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
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Keywords: The Select Group, New York , Technical Consulting Engineer, Engineering , New York, New York
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