Technical Consulting Engineer

Company: The Select Group
Location: New York
Posted on: March 1, 2025

Job Description:

Technical Consulting EngineerLocation: Remote
Duration: 12+ months
Shift: Daytime (8-hour shifts between 8 AM - 8 PM)Overview:We are seeking Technical Consulting Engineers (TCEs) to provide high-level, reactive troubleshooting for one of the largest U.S. public sector customers. This role is entirely focused on escalation-level troubleshooting-not configuration, implementation, or design. Candidates must be the final escalation point for critical network issues, working in environments they have never previously seen.As a TCE, you will be responsible for isolating and resolving complex technical issues, investigating network failures, and troubleshooting mission-critical networking infrastructure. You will be the go-to expert for a specific technology stack and must have a firefighter mentality-reactively solving urgent issues with no prior knowledge of the environment.Key Responsibilities:

• Serve as the highest level of technical escalation-if an issue cannot be resolved, there is no further escalation beyond this role.
• 100% troubleshooting-no configuration, implementation, or deployment responsibilities.
• Receive one case per day, close one case per day, and manage a backlog of 15-20 cases of varying complexity.
• Engage directly with customers via phone, WebEx, chat, and email to diagnose and resolve technical issues.
• Utilize physical and remote lab environments to simulate and test potential solutions.
• Collaborate with internal teams and escalate insights to engineering groups when needed.
• Use deep networking expertise to isolate root causes across multiple systems, troubleshooting network flows, misconfigurations, and critical failures.Must-Have Skills:Candidates must have deep expertise inApplication Centric Infrastructure (ACI):
  • Multi-pod/multi-site ACI expertise
  • Daily tools: Wireshark, packet captures, packet tracer, debugs/log analysis, Putty/SecureCRT
  • Tier 3 Escalation Experience - Must have prior experience in high-level troubleshooting and white-glove technical support.
  • Strong troubleshooting mindset - Must be able to reactively diagnose and solve issues without prior knowledge of the environment.
  • Sole U.S. Citizenship Required - This position supports U.S. Public Sector clients.Day-to-Day Activities:
    • Case Management: Accept and resolve one complex case per day, managing a 15-20 case backlog.
    • Customer Interaction: Troubleshoot via phone, WebEx, chat, and email.
    • Problem Isolation: Identify root causes across complex network environments.
    • Cross-Team Collaboration: Work alongside internal support and engineering teams.
    • Lab Testing: Utilize remote and physical labs for troubleshooting.This role is ideal for curious problem-solvers who thrive in a high-stakes troubleshooting environment. If you are an expert in ACI, have escalation-level troubleshooting experience, and are comfortable working in a 100% reactive support role, we encourage you to apply!TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Keywords: The Select Group, New York , Technical Consulting Engineer, Engineering , New York, New York