Crisis Case Manager, HSPRS
Company: International Rescue Committee
Location: New York
Posted on: February 28, 2025
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Job Description:
The International Rescue Committee (IRC) responds to the world's
worst humanitarian crises, helping to restore health, safety,
education, economic wellbeing, and power to people devastated by
conflict and disaster. Founded in 1933 at the call of Albert
Einstein, the IRC is one of the world's largest international
humanitarian non-governmental organizations (INGO), at work in more
than 40 countries and 29 U.S. cities helping people to survive,
reclaim control of their future and strengthen their communities. A
force for humanity, IRC employees deliver lasting impact by
restoring safety, dignity and hope to millions. If you're a
solutions-driven, passionate change-maker, come join us in
positively impacting the lives of millions of people world-wide for
a better future.
BACKGROUND: The International Rescue Committee (IRC) helps people
whose lives and livelihoods are shattered by conflict and disaster
to survive, recover, and gain control of their future. Founded in
1933, the IRC is at work today in over 40 countries and 29 U.S.
cities. The IRC's Resettlement, Asylum, and Integration (RAI)
department creates opportunities for refugees and other vulnerable
migrants to gain stability and control of their future. RAI serves
more than 100,000 individuals each year, through a various
portfolio of programs aimed at five core outcomes: Health, Safety,
Economic Wellbeing, Education and Power. SCOPE OF WORK: The IRC's
Home Study and Post-Release Services (HSPRS) for unaccompanied
children in the U.S. is growing from six current IRC offices to
more than 17 offices throughout the US. This is a national,
multi-million-dollar project with ambitious delivery goals in a
short time frame. This position is part of an anticipated 36-month
contract. The goals of the Home-Study Post Release Services Program
(HS/PRS) are to: - Assess the safety and suitability of a sponsor
before an unaccompanied child is released from custody into a
sponsor's care (Home Study) - Provide case management support via
remote and / or conducting in-home visits to ensure the continued
safety and stability of children in sponsor's homes and linking
children to resources in the community (Post Release Services).
TheCrisis Case Manager (Level 3) conducts Home Studies to determine
a potential sponsor's ability to meet an unaccompanied child's
needs upon release from ORR custody, and Post Release Services
which help unaccompanied children and sponsors meet their
presenting needs. The Crisis Case Manager (Level 3) focuses on
children with specific challenges or circumstances and provides
intensive services to ensure the safety and stability of the child
and family. This includes developing service plans that address
needs utilizing a range of financial, medical, social, vocational,
and other services and resources based on client eligibility, and
utilizing interventions tailored to the needs of the family and
child.
Major Responsibilities include but are not limited to: * Initial
in-home assessment with child and sponsors followed by weekly
in-person contacts for the first 45-60 calendar days, depending on
the presenting need(s) of the released child and sponsor family. As
needs stabilize, services can be conducted remotely with monthly
in-person visits throughout the remainder of the case. * Develop
individualized service plan that guides the provision of high
quality, trauma-informed case management services. * Conduct a
comprehensive assessment to provide a recommendation for the
purpose of reunifying children with their potential sponsors,
including conducting interviews with shelter case managers,
clinicians, the minor, sponsor, and all household members. This
includes completing an in-person home visit and documenting
findings in a comprehensive report within 10 days of referral. *
Continually assess ongoing changes in behavior and general
conditions that could impact the safety, wellbeing, and success of
children * Provide crisis intervention support when necessary,
including involving Child Protective Services, law enforcement and
other local stakeholders. * Serve in the lead role on a case if
there are current suicidal attempts, safety concerns, or current
trafficking concerns or play a supportive role to the Level 2 Case
Manager when the minor is not in a crisis. * Provide referral and
connection to: Legal services; Education and English language
classes; Medical care and behavioral healthcare; Placement
stability and safety services; Assistance with immigration
proceedings; Assistance with guardianship proceedings; Family
stabilization/counseling; Substance abuse treatment; Gang
prevention services; Youth programming (such as youth mentoring,
tutoring, afterschool and vocation programs, sports clubs, or other
extracurricular clubs, etc.); Services related to various global
environments and contexts; and Integration and independence support
as appropriate. * Provide timely documentation of all check-ins,
in-home visits, referrals and referral outcomes, and progress and
outcomes in case file. * Build and maintain relationships with
community services providers in relevant areas. * Maintain accurate
records in electronic case files and required databases. * Submit
required reports and documentation in a timely manner. * Use a
child centered, developmentally appropriate and trauma-informed
approach to address the needs and concerns of children and
sponsors. * Maintain a strong understanding of trauma-informed
principles and approaches, protection and safeguarding, and
mandatory reporting. * Ensure the confidentiality of children and
their cases. Job Requirements include but are not limited to: *
Master's degree in social work, psychology, or other relevant
behavioral science in which direct clinical experience is a program
requirement. * Written and verbal fluency in Spanish and English *
Minimum of two years' experience providing case management,
including conducting intakes and assessments, developing service
plans, and documenting services through case documentation. Minimum
one year of professional experience working with children, family
reunification/ preservation, kinship care, foster care, child
welfare, conducting home studies, or related child protection work
* Proven ability to manage complex client situations centering
client safety and child protection principles. * Experience working
with immigrant populations. Experience working with unaccompanied
minors in the post release services field is strongly preferred. *
Knowledge of local community social servicesand navigating the
social service system. * Demonstrated success working effectively
in various global environments and contexts. * Self-starter with
excellent problem-solving skills combined with the ability to
prioritize duties and manage time effectively. * Ability to travel
up to 70% of the time up to 200 miles. Often nights and weekends.
May need to do a rotation of being "on call" at a regular interval.
* Proficient in Microsoft Office applications (Word, Excel,
Outlook), Microsoft Teams, Zoom, and other platforms * Must be
cleared and approved by Office of Refugee Resettlement and
background check including FBI fingerprints and Child Abuse and
Neglect checks required upon hire (initiated by IRC after
acceptance of the position). Working Environment: The Level 3
Coordinator provides virtual case management however they will be
required to attend in-person meetings at the discretion of the
local office. A variable work schedule / hours including
non-traditional hours such as evenings and weekends will be
required to accommodate sponsors' and children's schedules.
Compensation: Posted pay ranges apply to US-based candidates.
Ranges are based on various factors including the labor market, job
type, internal equity, and budget. Exact offers are calibrated by
work location, individual candidate experience and skills relative
to the defined job requirements. Equal Opportunity Employer: IRC is
an Equal Opportunity Employer. IRC considers all applicants on the
basis of merit without regard to race, sex, color, national origin,
religion, sexual orientation, age, marital status, veteran status,
disability or any other characteristic protected by applicable
law.
US Benefits: We offer a comprehensive and highly competitive set of
benefits. In the US, these include: 10 sick days, 10 US holidays,
20-25 paid time off days depending on role and tenure, medical
insurance starting at $143 per month, dental starting at $6.50 per
month, and vision starting at $5 per month, FSA for healthcare and
commuter costs, a 403b retirement savings plans with immediately
vested matching, disability & life insurance, and an Employee
Assistance Program which is available to our staff and their
families to support counseling and care in times of crisis and
mental health struggles.
Standard of Professional Conduct:The IRC and the IRC workers must
adhere to the values and principles outlined in the IRC Way - our
Code of Conduct. These are Integrity, Service, Accountability, and
Equality.
Keywords: International Rescue Committee, New York , Crisis Case Manager, HSPRS, Executive , New York, New York
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