Training Manager, Customer Support
Company: VirtualVocations
Location: Astoria
Posted on: March 4, 2025
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Job Description:
A company is looking for a Training Manager, Customer
Support.
Key Responsibilities
Design and implement onboarding programs and training content for
the Customer Support team
Conduct quality assurance reviews and provide feedback for
performance improvement
Analyze training program effectiveness and collaborate with
cross-functional teams to ensure alignment with company
objectives
Required Qualifications
5+ years of experience in training and quality management in a
customer support environment
Proven ability to create engaging training content across various
formats
Strong analytical skills to interpret data and drive actionable
improvements
Experience managing or supervising a small team
Proficiency in training platforms and learning management systems
(LMS)
Keywords: VirtualVocations, New York , Training Manager, Customer Support, Executive , Astoria, New York
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