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Training Manager, Customer Support

Company: VirtualVocations
Location: Astoria
Posted on: March 4, 2025

Job Description:

A company is looking for a Training Manager, Customer Support.



Key Responsibilities

Design and implement onboarding programs and training content for the Customer Support team
Conduct quality assurance reviews and provide feedback for performance improvement
Analyze training program effectiveness and collaborate with cross-functional teams to ensure alignment with company objectives


Required Qualifications

5+ years of experience in training and quality management in a customer support environment
Proven ability to create engaging training content across various formats
Strong analytical skills to interpret data and drive actionable improvements
Experience managing or supervising a small team
Proficiency in training platforms and learning management systems (LMS)

Keywords: VirtualVocations, New York , Training Manager, Customer Support, Executive , Astoria, New York

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