Director - Digital Product Management (@ Work)

Company: American Express
Location: New York
Posted on: March 10, 2025

Job Description:

You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Corporate Capabilities (CC) with the Global Commercial Services Products Team, is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. The @ Work Digital Experience team within CC team designs and delivers digital tools for corporate customers across SME US, large and global scale companies to effectively lead their Corporate Card programs.We are looking for a seasoned Product Development professional to join our growing team and establish the vision, strategy and roadmap of key capabilities on our Corporate Communications Platform, known as Smart Sensor, as Director - Digital Product Development. The ideal candidate will possess thought leadership, exhibit strong communication and organizational skills, and have a proven record of delivering value while leading multiple priorities and tight timelines. This role will be responsible for helping to define and deliver integrated & innovative experiences on the Corporate Communications Platform in order to help our customers and drive Commercial Services revenue.Key Responsibilities:

• Champion the product vision and roadmap with key partners (Marketing, Risk, Servicing and Product Management) and engineering teams
• End-to-end ownership of product development from digital experience strategy to roadmap delivery and execution
• Set product level goals and effectively collaborate across the organization to bring new experiences to market
• Partner with cross functional teams to leverage Blue Box capabilities and accelerate delivery
• Oversee the day-to-day operation of the Smart Sensor tool, ensuring reliable and accurate communication with Program Administrators
• Monitor and troubleshoot technical issues, working closely with IT and development teams to resolve them efficiently.
• Identify opportunities to improve Smart Sensor functionalities and propose enhancements to bring value to our Clients and Shareholders
• Communicate with senior leadership to receive strategic alignment
• Lead a team of high performing Product professionalsMinimum Qualifications:
  • Passion for creating outstanding products and user-centric customer experiences
  • Comfortable working in a fast-paced environment, navigating ambiguity and steadfastly prioritizing
  • Ability to balance strategic thinking with tactical execution
  • Strong communicator - comfortable working with a range of cross-functional partners
  • Technical proficiency - an ability to clearly describe tradeoffs with users and engineers about certain decisions and good balance with business discernment with a track record of driving
  • 7+ years of related experience in digital communications strategy, product management and/or product development roles
  • Bachelor's degree or equivalent years of experiencePreferred Qualifications:
    • B2B Financial services experience
    • Understanding of Communications landscape and proposed solutions
    • People leadership experience with managing direct report
    • Master's degreeSalary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
      • Competitive base salaries
      • Bonus incentives
      • 6% Company Match on retirement savings plan
      • Free financial coaching and financial well-being support
      • Comprehensive medical, dental, vision, life insurance, and disability benefits
      • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
      • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
      • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
      • Free and confidential counseling support through our Healthy Minds program
      • Career development and training opportunitiesFor a full list of Team Amex benefits, visit our .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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Keywords: American Express, New York , Director - Digital Product Management (@ Work), Executive , New York, New York