Retail Manager
Company: Fleet Feet
Location: New York
Posted on: March 14, 2025
Job Description:
OverviewWe believe Running Changes Everything. If you believe
that, too, we want to talk. With more than 270 stores and a robust
e-commerce site, Fleet Feet is the largest running retailer in the
country. Catering to more than runners, we pride ourselves on
having an inclusive environment! We believe it's a privilege to
serve and to deliver unmatched service and support when outfitting
every customer. We like to keep things high-spirited, fast-paced
and fun, wearing more than a few hats and stepping in to help out
wherever it's needed. We run together to solve problems, reach
goals, encourage others and champion our brand. We are always in
pursuit of hardworking people to join our quest and bring our core
values to life.ResponsibilitiesAs a Retail Experience Manager in a
store location, you will be responsible for the day-to-day and
long-term success of retail staff with a focus on customer
experience. We believe that each one of our staff members is a key
contributor to our brand's success. This position will help create
the best customer experience by focusing on what matters most, our
team. You will be responsible for effectively recruiting,
onboarding, developing, scheduling, coaching, performance
management, and education. Our Retail Experience Manager will
oversee our Retail Sales Associate, or Outfitters, as we call them,
to ensure each customer is outfitted with everything they need to
get started or to keep going. This position will be expected to be
on the sales floor 5 days a week. Joining Fleet Feet is joining a
team and a community that ignites and promotes running and fitness.
We pride ourselves on putting people first and know that what we do
each day does not happen anywhere else, for staff or customers. We
truly believe that running changes everything.Qualifications
- Available to work a flexible schedule, including days,
evenings, weekends, and holidays
- Demonstrated leadership ability with at least 2-3 years of
retail experience in a customer-facing sales setting required
- Proven track record of leading your team by example, giving
feedback and coaching in the moment
- Experienced in having hard conversations (performance,
disciplinary, etc.)
- Passion for coaching and developing people
- Ability to balance the needs of employees and business
- Passion for managing, training, and motivating employees
- Can own and manage administrative tasks, customer interactions,
and a fast-paced environment while staying organized
- Professional and timely internal and external
communication
- Has a proven track record of developing and training staff
- Fosters growth of others through recognition, coaching, and
development opportunities
- Promotes individual and team performance by setting
expectations, delegating, and providing tools and resources
- Assists with making business decisions, always putting staff
and customers first
- Builds and maintains trust from staff and customers by using
sound judgment
- Passionate, positive, self-motivated, and detail-oriented
- Collaborative and customer-centric
- Willing to go above and beyond when needed
- Communicate professionally with customers and team
- Deliver the best customer experience by creating a positive
staff culture with a focus on performance management and
education
- Support all Fleet Feet initiatives, activities, and
functionsPerks:
- Base salary starting from $64,350 to $67,980, depending on
experience
- Quarterly bonus opportunities
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet
brand
- Exciting professional development opportunities, including a
mentorship program, talent development initiatives, employee
resource groups, and monthly learning opportunities on diverse
topics
- 401(k) Retirement Plan for all part and full-time employees
(Age 21+) with 4% employer matching and immediate vesting
(company-owned stores)
- Community involvement and community service activities
- Training Program and Product Discounts
- Passionate team membersWe are an equal opportunity employer and
believe having diverse teams in which everyone brings their whole
self to Fleet Feet is key to our success. We welcome people of
different backgrounds, experiences, abilities, and perspectives.
That is why we value diversity and inclusion in our hiring
practices, our culture, and our engagement with the community.
Learn more about our Diversity, Equity, and Inclusion
initiatives.Additional Requirements: Hours of work for this
position are approximately 40+ hours per week. Position requires
moving around for periods of 2-4 hours without a rest break, and
task sequencing and the completion of complex administrative
responsibilities. Occasional moderate to heavy (10-25+lb) lifting
and carrying, bending and reaching overhead may be required. Work
environment includes substantial communication with customers,
working in a retail environment with product displays and stockroom
with inventory, and potentially slippery surfaces. Position is
under minimum levels of day-to-day supervision. Some travel may be
required for meetings, training, or conferences.Fleet Feet utilizes
E-Verify in all corporate and company-operated stores as part of
the hiring process.
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Keywords: Fleet Feet, New York , Retail Manager, Executive , New York, New York
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