Lead Care Manager
Company: Sunrise Senior Living
Location: New York
Posted on: March 15, 2025
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Job Description:
When you join Sunrise Senior Living, you will be able to use your
unique skills to empower residents to live longer, healthier, and
happier lives. Not only will you build meaningful relationships
with residents, their families, and team members alike, you will
also gain joy in serving others and deep fulfillment in your work.
Explore how you can follow your passions and shed light on
meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work
- by Activated Insights. This is the 7th time Sunrise has received
this top culture and workplace designation, highlighting the
special place Sunrise is to be a part of.
COMMUNITY NAME
Sunrise at East 56th
Job ID
2025-225546
JOB OVERVIEW
"Sunrise is the best place that I've ever worked, simply because of
the people. We provide quality care in an environment that feels
like home. Our focus is doing what's right for the resident. For
me, that's a big breath of fresh air."
- Sunrise Leader
The Lead Care Manager functions as the lead to a group of Care
Managers/ "Designated Care Managers" during the shift. The Lead
Care Manager ensures quality care and services are being provided
and documented, in a consistent manner and in alignment with each
resident's individualized Service Plan (ISP) and Sunrise policies,
to residents in our care neighborhoods. The Lead Care Manager leads
by example in all job responsibilities, and may work variable hours
to likely include some weekend and holiday duty.
RESPONSIBILITIES & QUALIFICATIONS
Essential Responsibilities :
--- Provide supervisory support by taking attendance at the
beginning of every shift; managing call-offs/no shows; sending open
shift messages and responding to shift requests
--- Support team members as they provide Activities of Daily Living
(ADL) care and services to residents in accordance with their
Individualized Service Plans (ISP). This may include bathing,
grooming, personal and dental hygiene, bowel and bladder functions,
dressing, hair care, escorting to and from meals and activities and
tidying residents room
--- Support team members as they encourage personalized and
meaningful resident participation in life enrichment programming
and ADLs
--- Assist with meal service in dining room. Coach team members on
hospitality standards during meal service
--- Accurately document care and services provided to residents.
Review care manager documentation throughout shift. Identify and
bridge gaps in documentation by coaching team members
--- Ensure compliance with Sunrise's Timekeeping and Meal/Rest
Period policies. Monitor team member break schedule and duration;
ensure care managers clock in/out using correct job codes. Coach
team members as required
--- Display and encourage flexibility in work schedule by working
holidays, evenings, weekends and additional shifts when
necessary
--- Prepare for shift by obtaining resident group assignments
before care managers arrive. Print and hand out daily assignment
sheets to appropriate team members
--- Participate in crossover meetings by sharing/receiving
pertinent information with/from other Lead Care Managers
--- Carry a resident group assignment on overnight shifts and pick
up group assignments in the event of an unfilled call off on day
and evening shifts
Other Responsibilities
--- Cross trained and credentialed (including certifications where
required by state) to safely administer medications if needed
during times of high volume or unexpected absence
--- Lead by example when clocking in/out and taking proper
meal/rest breaks
--- Participate in group interview process including job preview
video and community tour
--- Support onboarding of new team members including shadowing and
skills demonstration
--- Maintain a safe and secure environment for all staff, residents
and guests by following established safety standards; actively
support safety practices
--- Report incidents and complete appropriate paperwork
immediately
--- Communicate any observed or suspected resident change of
condition to the department care coordinator; assist care
coordinators, when required, in development and/or updates to ISPs
and communicating with residents and families
--- Prevent and handle conflict by working with the team towards a
solution. Communicate issues to department care coordinator when
necessary
--- Contribute to care manager annual performance review by
providing feedback to department care coordinator
--- Project a positive, professional and friendly image through
action, words and dress
Qualifications:
--- High School diploma or GED strongly preferred and may be
required per state regulations
--- Ability to read, write, communicate effectively with Care
Managers, Community Managers, residents and family members
--- In states where appropriate, must maintain applicable
certifications
--- Must be at least 18 years of age
--- Medication Management Certificate required; ongoing training
and re-education per Sunrise and state requirements
--- Previous experience working with seniors and desire to serve
and care for seniors
--- Demonstrates leadership competencies
--- Ability to delegate assignments to the appropriate individuals
based on their skills, roles and interests
--- Ability to make choices, decisions and to act in the residents'
best interest
--- Ability to appropriately react to and remain calm in difficult
situations
--- Ability to handle multiple priorities
--- Competent in organizational and time management skills
--- Demonstrate good judgment, problem solving and decision making
skills
--- Competent in computer skills, Microsoft Office, and Sunrise
applications with the ability to learn new applications
--- As applicable, all Sunrise team members who drive a Sunrise
vehicle must sign the Driver job description and understand the key
essential duties for safety and regulatory compliance
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever
imagined? As part of our team, you will help brighten the future
for everyone at Sunrise and beyond. That is why we make it a
priority to celebrate the unique ways you bring moments of
togetherness and joy to everyone you serve. And when combined with
the support, benefits, and growth opportunities we offer, the
result is a career that PositivelyShines with everything you need
to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Apply today to learn why Sunrise Senior Living is a certified Great
Place to Work -
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family
members, and team members to be one of its highest priorities.
Employment with Sunrise is conditioned on completing and passing a
drug test (which does not include marijuana), participating in
testing requirements (e.g. Tuberculosis Test, Physical Evaluation).
Covid-19 and Influenza vaccination is only required to the extent
mandated by applicable federal, state, and local laws and
authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based
on geographic location of community/office, skills, experience,
qualifications, and certifications/licenses (where applicable).
Pay Details: USD $19.75 - USD $23.65 /Hr. Associated topics:
captain, district manager, editor in chief, fire captain, fire
marshal, general manager, gerente, senior manager, supervisor, team
lead
Keywords: Sunrise Senior Living, New York , Lead Care Manager, Executive , New York, New York
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